Job overview

The post holder will be working in the busy Ophthalmology department at the Luton and Dunstable Hospital.  They will be part of a team who provide the administration of the patient pathway. We provide a wide range of services for eye conditions.

As part of a team, the post holder will be booking patients, logging referrals, inputting 18 week outcome forms, adding patients to the waiting list, taking calls and contacting patients, typing and other administrative duties to support the team.   

The post holder will utilise relevant IT systems, maintaining a high standard of data quality at all times.

Main duties of the job

·        Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.

·        Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.

·        Book appointments in accordance with the Trust Access Policy and standard operating procedures.

·        Add patients to the waiting list and enter 18 week coding data onto the IPM system.

·        Typing of clinic letters, proof reading, printing and posting. 

·        Logging referrals.

·        Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.