Job overview

The main reception desk is the hospital’s ‘shop window’ and the first impression gained by patients and visitors is most important. The main receptionist is often the first person that patients and visitors to the hospital will meet and talk to. Therefore it is essential that the receptionist is helpful, efficient and capable of dealing with a wide range of queries and problems, both in person and on the telephone and also able to deal with all kinds of people.

 

The main receptionist will be part of a team managed by the Outpatient Admin Department. The receptionist will be required to cover some bank holidays and also to cover colleagues on annual leave. The post also requires weekend working.

Main duties of the job

• To direct, inform and liaise with patients and members of the general public
• To answer patients enquiries personally and on the telephone
• To maintain a register of keys, issuing to authorised personnel
• To liaise with facilities regarding Health & Safety, cleanliness issues and report faults.
• Using various Hospital IT Systems including IPM and Nerve Centre to advise on the location of patients and to confirm appointments.
• Issuing car park exit tickets to patients/relatives meeting the criteria.
• To assist with the registration of lost property forms
• To liaise with multiple internal departments as required
• To supply hearing aid batteries to patients and maintaining supply
• To assist vulnerable patients with the booking of transport
• To train volunteers and staff members on an Apprenticeship
• To undertake any other reasonable duties as requested by the Outpatient Admin Department.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.