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Prif leoliad
Reception
Gradd
NHS AfC: Band 2
Contract
Parhaol: Working cross-site between Royal Berkshire Hospital, Reading and Townlands Hospital, Henley-on-Thames
Oriau
Llawnamser - 37.5 awr yr wythnos (working shifts between 8am and 6pm Monday - Friday)
Cyfeirnod y swydd
193-7454380PCG
Cyflogwr
Royal Berkshire NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Townlands Memorial Hospital
Tref
Henley-on-Thames
Cyflog
£24,465 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
21/09/2025 23:59

Teitl cyflogwr

Royal Berkshire NHS Foundation Trust logo

Receptionist (CAT 1 - Head and Neck)

NHS AfC: Band 2

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Trosolwg o'r swydd

Band 2 Receptionist  (CAT  1 - Head and Neck)

This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).

This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Prif ddyletswyddau'r swydd

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

Gweithio i'n sefydliad

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please refer to the attached Job Description and Person Specification for further details of the role.

Manyleb y person

Education / Qualifications

Meini prawf hanfodol
  • GCSE (or equivalent) or above in English Language and Maths
  • Knowledge of Microsoft packages

Experience

Meini prawf hanfodol
  • Reception experience within a customer service setting
  • Call centre experience
  • Experience within an NHS administrative environment

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Mildred Quartey
Teitl y swydd
Patient Pathway Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01183227139
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg