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Job summary

Main area
CAMHS Rapid Response
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
371-CFS224-A
Employer
Berkshire Healthcare NHS Foundation Trust
Employer type
NHS
Site
CAMHS Rapid Response
Town
Reading
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
21/05/2024 23:59

Employer heading

Berkshire Healthcare NHS Foundation Trust logo

Administrator

Band 3

These are the values that we live by at Berkshire Healthcare:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Please find attached the behaviour framework that underpins these values for this job role.


 

 

Job overview

CAMHS Rapid Response responds to young people referred in crisis, offering assessment, and short-term support to young people and their parents/carers. This is an exciting opportunity to work in a developing and expanding crisis service. will be working with other administrative staff in the service. 

You will be based at Wokingham and will be working with other Admin staff in the service. Administrators are key to our Trust, supporting our service users and clinicians. You will benefit from a culture that is firmly centred on staff support and development, enabling genuine job satisfaction. Much of our work is innovative and you will enjoy full involvement, while being encouraged to contribute your own thoughts and initiatives.   

Berkshire CAMHS is a multi-disciplinary community-based service that serves a child population of approximately 300,000 across the County.  The teams comprise of child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers and Primary Mental Health Workers. 

Main duties of the job

  • Working as part of an administrative team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.  
  • You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word, and Excel. 
  • You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team. 
  • The ability to build effective relationships, with a flexible approach to work is essential. 
  • You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. 
  • Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.

Working for our organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. Hear what our people say about working for our CAMHS service: https://bit.ly/CAMHS

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

  • Flexible working options to support work-life balance.
  • 27 days’ annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • ‘Cycle to Work’ and car leasing scheme
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave.
  • Free parking across Trust sites

Detailed job description and main responsibilities

The 3/4 “must haves” for you to be considered for this role:  

  • Strong organisational and planning skills with the ability to work under pressure and be able to re-prioritise own workload to manage deadlines. NHS experience would be an advantage. 
  • Good interpersonal, communication and reporting skills with the ability to communicate with people at various levels both internal and externally. 
  • Intermediate to advanced computer skills and knowledge including experience of Microsoft Outlook, Word and Excel. 
  • Ability to work effectively in a team, using initiative, demonstrating accountability for own work, as well as being flexible and adaptable. 

 For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply. 

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! 

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Abbie Caston on 07815485216 or email: [email protected]  who’ll be delighted to help. 

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required. 

Person specification

Education/Qualifications

Essential criteria
  • NVQ 3 or equivalent qualification/experience
  • Previous knowledge and experience of working in an office and/or customer care environment

Knowledge, Skills & Abilities

Essential criteria
  • Good interpersonal, communication, observation and reporting skills
  • Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
Desirable criteria
  • Car owner/driver and possess full UK driver’s licence or evidence of ability to travel to designated base and other sites.

Additional Requirements

Essential criteria
  • Ability to travel to multiple sites (delete as appropriate)
Desirable criteria
  • Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.

Employer certification / accreditation badges

Apprenticeships logoDisability confident employerCarer confident logo, the employers for carers confident schemeCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Abbie Caston
Job title
Business Support Manager
Email address
[email protected]
Telephone number
07815485216
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