Job summary
- Main area
- Op Courage
- Grade
- 8C
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 371-MHS1065-A
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Erlegh House, University of Reading, Earley Gate, Whitenights Campus
- Town
- Reading
- Salary
- £81,774 - £93,879 per annum, pro-rata (inc. of HCAS)
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Operation and Business Manager
8C
Job overview
Operation and Business Manager - Regional Op Courage, Berkshire Traumatic Stress Service and Birth in Mind
This is a unique opportunity for an experienced Operation and Business manager with extensive experience of leading complex operational services with clarity, compassion, and strategic vision to join our team.
We are looking for a resilient and forward-thinking leader who can:
• Inspire teams and foster a culture of compassion, inclusion, accountability, and continuous improvement
• Deliver robust performance across access, quality, workforce, and financial metrics
• Champion transformation and innovation in response to evolving patient and system needs
• Collaborate effectively with all stakeholders internally and externally including commissioners and subcontractors
This is a unique opportunity to shape the future working in close partnership with stakeholders to drive innovation and deliver outstanding patient-centred care.
You will play a key role in shaping long-term service development, improvement and innovation, ensuring alignment with national policy and patient demand.
Main duties of the job
The post holder will:
• Deliver effective operational management of the Op Courage, Berkshire Traumatic Stress Service and Birth in Mind service, including the production of programme strategy and plans and relevant documents to ensure strong management and assurance arrangements
• Cover all aspects of work associated with developing and running the service providing leadership for key priorities including the development of good governance, a clear work programme to ensure change / transformation and widespread stakeholder management.
• Oversee the three service budgets, ensuring that regular reporting and monitoring takes place and actions are identified to minimise financial risk.
• Ensure effective operational leadership in delivery of the service meeting KPIs and effective workforce planning.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
• Educated to master’s degree level in relevant subject or equivalent level qualification
or significant experience of working at a senior level in specialist area supported by professional development.
• Evidence of planning and delivering programmes and projects and services on time and to budget.
• Extensive experience of working with multiple stakeholders including commissioners and subcontractors.
• Awareness of NHS infrastructure, governance, and healthcare policy including veteran’s healthcare
• Significant experience of complex healthcare programme management.
• Specific training/experience in application of quality improvement methodology.
• PRINCE 2 or MSP qualified
Berkshire traumatic Stress Service and Birth in Mind are Berkshire based services, whilst our OpCourage Veterans Mental Health and Wellbeing Service covers the area of Berkshire, Buckinghamshire, Oxfordshire, and Hampshire including the Isle of Wight.
You will be joining a multi-disciplinary team. The service operational administrative base is in the University of Reading, Berkshire and there would be an expectation to work there at least once a week. In addition, there would be a need to travel across area covered when required, including to our subcontractors in Sussex. There are opportunities for flexible working.
For further information about the role, please see attached job description and person specification.
We have identified that this is a role where we have underrepresentation of ethnically diverse colleagues. As part of our commitment to inclusion and Unity Against Racism we offer guaranteed interviews to candidates who meet the essential criteria and identify as: Asian or Asian British, Black or Black British, Mixed and ‘Other’ Ethnic Groups.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Dawne West on 07768 250045 or email: [email protected] who’ll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
Essential criteria
- Educated to master’s degree level in relevant subject or equivalent level qualification Or significant experience of working at a senior level in specialist area supported by professional development.
- Additional extensive experience or qualifications achieved through further study or practical experience in relevant areas, including analysis, complex report writing at a strategic level and/or project management or negotiation.
- Can evidence recent and ongoing professional development
- Specific training/experience in application of quality improvement methodology.
- Significant experience of complex healthcare programme management
- Prince2 or MSP qualified
- Significant knowledge of veteran’s health and social care
- Must understand the background to and aims of current healthcare policy in this area
Continuous Professional Development
Essential criteria
- Evidence of continuous professional development
Previous experience
Essential criteria
- Experience of working with and leading a multifunctional team
- Significant experience of system wide working
- Experience of working in complex environments.
- Evidence of planning and delivering programmes and projects and services on time and to budget.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Extensive experience of working with multiple stakeholders
- Experience of implementing change through team working.
- Experience of setting up and implementing external processes and procedures.
- Experience of running meetings and workshops with multiple stakeholders
- Experience of creating and giving presentations to a varied group of internal and external stakeholder
Knowledge, Skills & Abilities
Essential criteria
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Awareness of NHS infrastructure, governance, and healthcare policy including veterans’ healthcare
- Experience of preparing and presenting complex information to stakeholders.
- Ability to research and analyse numerical and written data, assess options, and draw appropriate conclusions.
- Effective use of relevant Microsoft Office applications and relevant information systems; Advanced Keyboard skills.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
- Demonstrated ability of continually striving to meet high quality standards.
- Ability to embrace new challenges.
- Resilience, emotional intelligence, and political awareness.
- Comfortable working in an ambiguous and fast-moving environment
Additional Requirements
Essential criteria
- Willingness to travel to locations throughout the organisation including to our subcontractors
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Deborah Lee
- Email address
- [email protected]
- Telephone number
- 0118 904 7111
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