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Job summary

Main area
Administration - Physiotherapy
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 20 hours per week (Friday cover required; other days negotiable)
Job ref
193-7625648NCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£24,937 - £26,598 pro-rata per annum
Salary period
Yearly
Closing
14/12/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Physiotherapy Outpatients Administrator (Part Time 20 hrs p/w)

NHS AfC: Band 3

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 3 Administrator to Physiotherapy East Outpatient Department

This is a part-time post for 20 hours per week.

We are pleased to offer this exciting opportunity to come and join our team at the Royal Berkshire Hospital in Reading. 

We have been accredited as a GOOD hospital following CQC inspection and are looking to employ a dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes, predominantly in the Outpatient Physiotherapy department.

In this role you work closely with the outpatient Physiotherapy team,  undertaking an array of responsibilities and tasks to support the smooth and efficient running of the service.

Please note, this job will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  • To work closely with the outpatient physiotherapists, to accurately complete a variety of essential service tasks.
  • To be able to work unsupervised and meet deadlines as necessary.
  • To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships.
  • To be a physiotherapy receptionist and patient contact clerk working in the physiotherapy outpatient clinic at the Royal Berkshire NHS Foundation Trust.
  • To facilitate both new and follow-up patient bookings for the department as this department does not have the support of the contact centre/booking office.
  • To work effectively as a team member in carrying out administrative duties to assist clinicians in their roles.
  • To participate in providing a high quality, effective and efficient physiotherapy therapy service.
  • To undertake delegated tasks to contribute to the safe and smooth running of the service.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

For further details on the job role, please refer to the attached Job Description and Person Specification attached.

Please contact Kathryn Rigler (Team Lead MSK OP Physiotherapist)  kathryn.rigler@royalberkshire.nhs.uk if you would like further information or to arrange an informal visit.

Person specification

Knowledge, Skills and Experience

Essential criteria
  • Experience of handling a high volume of patient bookings/call centre work
  • IT skills including email, database experience, Microsoft Office
  • Excellent keyboard skills - able to input data rapidly and accurately
  • Understanding of hospital working
  • Proven experience of working with the general public
Desirable criteria
  • Previous experience of health or social care setting
  • Knowledge of EPR

Communication

Essential criteria
  • Good communication skills - able to communicate with internal and external stakeholders
  • Proven competency in verbal and written English (GCSE English or equivalent)

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn Rigler
Job title
Team Lead MSK OP Physiotherapist
Email address
[email protected]
Telephone number
0118 322 6513
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