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Job summary

Main area
Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (some ability to remote work, mainly on sites, must be flexible for service needs at peak times (Sep-Nov) including early starts (07:00) or late finishes (20:00). Weekend working/nights may also be required at this time to support service need)
Job ref
193-7729530COR
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
01/02/2026 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Vaccination Centre Clinical Administrator

NHS AfC: Band 3

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

This role will support the administration of the vaccination centre, providing ongoing support for vaccination of staff and patients for COVID-19, Flu, RSV, Pertussis and Travel vaccines. The team are exploring exciting new services all the time and supporting other services across Berkshire, Oxfordshire and Buckinghamshire

This role will involve receiving calls and emails from patients, and other departments within the hospital and satellite sites, screening patient eligibility, creating databases on vaccination activity and stock levels, creating and preparing clinic lists, bookings and arrival management. 

The role combines some clinical duties, and the post-holder will be expected to be flexible to support this service. This may involve collecting vaccine stock, re-stocking fridges, cleaning and re-stocking clinical areas and updating noticeboards. The team often deliver vaccines through a roving model and the post holder will be expected accompany the team walking across the hospital site delivering vaccinations and giving advice. We also deliver clinics to satellite sites, and occasionally in patients own homes, so the post holder must have a driving license and access to their own car.

Post holders will also need good IT skills and ability to use multiple Trust systems. Knowledge of MS Excel functions such as basic pivot tables and conditional formatting would be desirable .  Attention to detail will be important. 

Main duties of the job

  • Assist with queries from patients/staff e.g. vaccine availability and eligibility, using the up to date Trust guidelines, escalating to senior staff when appropriate
  • Sending relevant communications to staff/patients when needed
  • Updating and editing the website with relevant information
  • Assist Compiling reports on Trust Vaccination status
  • IT support, trouble shooting for IT systems, working with the system providers to improve the service
  • Handling  and capture of personal data and ensuring its submitted accurately and in a  timely manner with all obligations always ensuring confidentially is maintained
  • Use of EPR to check admission status and outpatient appointments
  • Using own initiative and working to meet targets
  • Monitoring staff/patients observation area  post vaccination
  • Assisting nurses during clinics, roving around the hospital and with administrative duties  as required
  • Taking payments and creating invoices 

Working for our organisation

Royal Berkshire hospital is rated by CQC as Good. Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be, and you can join our dedicated and talented staff to make that happen.

The Vaccination has been set up to support staff and patients taccess vaccinations, to help keep our Trust as safe as possible. The team have won awards for patient safety and are recognised for their proactive service and commitment to reducing inequalities in vaccine access.

 

Detailed job description and main responsibilities

 

  • Providing admin support to The Vaccination Team
  • Providing up to date information to staff/patients on vaccinations  while supporting them.
  • Create and maintain clinic lists
  • Patient screening
  • Assisting nurses during clinics including monitoring staff/patients in the waiting room
  • Visiting clinical areas across satellite sites,
  • Collecting stock from pharmacy and restocking fridges ensuring cold chain has been maintained.
  • Using texting systems for targeted communications
  • Provide reports on current vaccination uptake and performance
  • Monitor and manage group email accounts
  • Update webpages and internal communications with latest information
  • Taking payments and creating invoices (training provided)

Person specification

Use of Excel for data analysis/IT skills

Essential criteria
  • awareness of skills
Desirable criteria
  • evidence of skills

Interpersonal skills

Essential criteria
  • awareness of skills
Desirable criteria
  • evidence of skills

Customer service

Essential criteria
  • awareness of displaying good customer service
Desirable criteria
  • evidence of providing good customer service

Team work

Essential criteria
  • Awareness of working as part of a team
Desirable criteria
  • Evidence/Experience of working as part of a team

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name
Jodie Hitchman
Job title
Vaccination Centre Manager
Email address
[email protected]
Telephone number
0118 322 5665
Additional information

Kerry Scrutton 

[email protected]

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