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Crynodeb o'r swydd

Prif leoliad
CAT 6
Gradd
NHS AfC: Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday 08:00-16:00 or 09:00-17:00)
Cyfeirnod y swydd
193-7561621UCGB4-PPC
Cyflogwr
Royal Berkshire NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Berkshire Hospital
Tref
Reading
Cyflog
£27,485 - £30,162 N/A
Cyfnod cyflog
Yn flynyddol
Yn cau
16/11/2025 23:59

Teitl cyflogwr

Royal Berkshire NHS Foundation Trust logo

Patient Pathway Coordinator CAT 6

NHS AfC: Band 4

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Trosolwg o'r swydd

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the Assistant Patient Pathway team.

Prif ddyletswyddau'r swydd

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Gweithio i'n sefydliad

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Outpatient Pathway
1. Process and log all referrals, including paper and ESR, in line with Trust Access & Administration Process Policy and specialty SOPs.

2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.

3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.

4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.

5. Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (‘cashing-up’). This will need to be done for those for offsite clinics.

6. Complete clinic cancellation forms and process according to SOPs.

7. Reschedule outpatient clinics as requested – to be done in line with waiting time targets.

8. Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs. 

9. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.

10. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.

Pathway Tracking
11. To use the 18-Week Referral to Treatment (RTT) to manage all outpatient and elective patient journeys.

12. Lead on the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.

13. To be responsible for identifying and escalation any issues to the Patient Pathway Manager which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres.

14. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

15. Liaise with internal and external colleagues to share patient pathway and diagnostic information.

16. Manage and monitor outpatient and theatre scheduling making best use of capacity.

17. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

18. Proactively manage the pathway to avoid breaches and take steps to resolve any issues

Communications/Customer service.

General Administrative

Health Records – Security & Management

Education and Training/Self-Development

Manyleb y person

Application form

Meini prawf hanfodol
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
  • Experience of using full range of IT systems including accurate data entry, typing and checking skills
  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Meini prawf dymunol
  • Understanding of patient priorities and performance targets related to appointments and waiting times

Questions

Meini prawf hanfodol
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
Meini prawf dymunol
  • Understanding of patient priorities and performance targets related to appointments and waiting times

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Moshiur Rahman
Teitl y swydd
Patient Pathway Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0118 322 8964
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg