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Job summary

Main area
CAT 9 Diabetes and Endocrinology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 30 hours per week (8:00-16:00 Monday to Friday with one day 9:00-17:00)
Job ref
193-8062177NCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£25,760 - £27,476 pro-rata per annum
Salary period
Yearly
Closing
24/06/2026 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Assistant Patient Pathway Coordinator (CAT 9 Diabetes & Endo) - 30 hrs

NHS AfC: Band 3

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Please note: all vacancies automatically close when 50 applications have been received.

Job overview

Band 3 Assistant Patient Pathway Coordinator (CAT 9 Diabetes and Endocrinology)

This is a part-time post for 30 hours per week.

An exciting opportunity has arisen for a motivated individual to join our Diabetes and Endocrinology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

Please note: The advert may close early if we receive a sufficient number of applications.

Main duties of the job

To specialise in specific modality appointment bookings, but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

To be the point of contact for all administrative issues relating to patients’ pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent
Desirable criteria
  • Educated to A-Level or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential criteria
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
  • Experience of working in healthcare setting

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Application numbers

This vacancy will automatically close when 50 applications have been received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Theano Deligeorgi
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
01183227726
Additional information

Awaes Amjad  (Service  Manager)  [email protected]

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