Job summary
- Main area
- Clinical Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (3 days- 08:00-16:00, 1 day - 08:00 - 15:00 and one late shift 08:00 - 17:00)
- Job ref
- 193-8324139UCGB3-APPC
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 15/10/2026 23:59
Employer heading
Assistant Patient Pathway Coordinator (CAT 7)
NHS AfC: Band 3
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received.
Job overview
Assistant Patient Pathway Coordinator for the CAT 7 Acute Paediatrics Admin Team.
Full time hours: 3 days 08:00-16:00, 1 day 08:00 - 15:00 and one late shift 08:00 - 17:00
The job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will be expected to provide cover for the children's clinic reception during leave. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Full training will provided.
Process and log all referrals, those sent from the GP and recieved through the E-Triage app and referrals recieved internally in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
Schedule new appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
Complete clinic cancellation forms and process according to SOP
Reschedule outpatient clinics as requested – to be carried out in line with waiting time targets.
Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs.
Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
General Administrative
Use Trust IT systems and databases to ensure relevant and accurate information is recorded.
Support the investigation of any patient DNAs, communicating the results to the consultants and Patient Pathway Coordinator as appropriate.
Cancellations – communicate details to the clinician ensuring all information is available.
Ensure healthcare records are tracked to the correct location.
Handle post according to the SOP.
Undertake general typing duties e.g. references and medical reports.
Provide cross cover within admin team and the reception area.
To carry out duties consistent with the post as required by the Patient Pathway Manager/ Coordinator.
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
To be the friendly, sensitive and accessible focus for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates.
Be part of the communication hub for clinical team, other PPCs, GPs, patients and their relatives, as well as internal and external organisations.
Promptly answer telephone enquiries, taking and relaying messages in polite, and helpful manner, taking action as appropriate.
Ensure interpreters are available when required for patient consultations.
Inform transport department of patients who require transport following Trust protocols.
Send written confirmation of appointments and admissions to all patients.
Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff and management.
Ensure that all information distributed to patients is accurate and up-to-date.
Attend clinics where appropriate to co-ordinate the patient pathway
Health Records – Security & Management.
Ensure that Health Records movements are tracked at all times, and that annotations are made on EPR where applicable, to enable full traceability and availability.
Ensure that all Health Records are stored and processed in accordance with Trust guidelines and meets Information Governance standards.
Request Health Records as required by members of the team via EPR.
For non-clinical requirements, retrieve Health Records from the Trust (Other than the Health Records Library, and satellite offices where the Health Records Department will manage this process for you)
Person specification
Education/Qualifications
Essential criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent experience
Experience
Essential criteria
- Working in administrative role /working in healthcare settings
- Experience of using full range of IT systems including accurate data entry and typing.
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable criteria
- Experience of working with patients and providing information regarding their appointments or treatment team
Skills, Knowledge, Abilities.
Essential criteria
- Knowledge of healthcare administrative systems and processes
- Ability to communicate effectively, in both written and verbal
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
Health care Experience
Essential criteria
- Experience of scheduling outpatient appointments and/or admissions
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Bola Awe
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 07796 994 822
- Additional information
Jackie Siso
Paediatrics Service Manager
01183226720
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