Job summary
Employer heading
Patient Pathway Coordinator (CAT 5 T&O)
NHS AfC: Band 4
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 4 Patient Pathway Coordinator (CAT 5 Trauma & Orthopaedics)
The Trauma and Orthopaedic Department is looking for a full-time Band 4 Patient Pathway Coordinator.
We are a large, friendly, busy department made up of 28 administrators who oversee all clerical duties for 23 Orthopaedic Consultants and their clinical teams.
This is a great opportunity to become a key part of a developing team supporting the consultants, providing first-class patient care in line with government treatment time targets.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
Trauma and Orthopaedics is a fast-paced department and this requires flexibility, ability to work under pressure and meet deadlines when they are set.
Main duties of the job
The role will involve supporting the whole administrative team, the consultants and trauma service: this will include managing patient pathways, outpatient clinics, waiting lists and booking surgery, as well as other administrative tasks.
To be considered for this post you will need GCSE or an equivalent qualification in English and Maths and be computer literate. Full training will be given.
We are looking for staff committed to ensuring the best possible service for our patients with a particular enthusiasm for teamwork.
This is a fantastic opportunity to enhance your skills and experience in a non-clinical role, where individual personal development is actively supported.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the post.
Person specification
Education/Qualifications
Essential criteria
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
Documents to download
Further details / informal visits contact
- Name
- Louise Walters
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 0118322 8640
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