Job vacancy: Overseas Visitors Support Liaison Officer, Royal Berkshire NHS Foundation Trust, Reading

Job summary

Main area: Overseas Patients
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 30 hours per week (We would ideally like someone to work 10:30 -17 covering the later shift)
Job ref: 193-7412299COR

Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Princes House
Town: Reading
Salary: £24,937 - £26,598 per annum, pro rata
Salary period: Yearly
Closing: Today at 23:59

Overseas Visitors Support Liaison Officer

NHS AfC: Band 3

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Detailed job description and main responsibilities

We work in the area of checking eligibility of patients utilising NHS secondary or acute services, whereby they may need to pay for them.

Work consists of loading data received via email or a physical hard copy form, onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Checking NHS numbers and status banners on the National NHS spine. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Occasionally being a witness to patients providing physical evidence. Be able to send emails with accurate information in line with government guidelines and Trust Care Values.

Training will be given.

Person specification

Reference to Government guidelines charging regulations

Essential criteria

In personal statement something that reflects on why we carry out this work

Desirable criteria

an understanding of the charging regulations, mentioned on the application

Accuracy in the application of English Language

Essential criteria

Spelling Errors
Answering questions succinctly

Desirable criteria

Experience in a Specialist area not necessarily overseas visitors
Secretarial /PA skill duties with data input
Able to use EPR

An example of when something was wrong and how it was dealt with

Essential criteria

Being able to explain what happened succinctly - what went wrong
Being able to explain the outcome

Desirable criteria

Able to deal with issues that fall outside of the remit
If the issue was passed up the line, what feedback if any was given or wanted - explain

Charging Regulations 2015

Essential criteria

Understand that there are Guidelines that we adhere to.
Understanding that we work with Finance to raise invoices

Desirable criteria

Understanding how that guidance relates to our work
Basic understanding of invoicing

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Staff Benefits

Flexible working opportunities and a strong emphasis on your work, life balance
Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
NHS pension scheme
Employee Assistance Programme
Money Advice Service
Generous maternity, paternity and adoption leave for eligible staff
On-site nursery (based at RBH)
Full educational library services
Cycle to work scheme, lockable storage for cycles
Bus to work scheme
Excellent rail and bus links
A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.

Mindful employer. Being positive about mental health.

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name: Terri Holloway
Job title: Overseas Visitors Manager
Email address: [email protected]
Telephone number: 0118 322 6833
Additional information: We work a hybrid working week so it may be better to email me in the first instance so that I can get back to you straight away. I am usually in the office Wednesday to Friday 10:00 - 19:00

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Job summary

Employer heading

Overseas Visitors Support Liaison Officer

NHS AfC: Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Reference to Government guidelines charging regulations

Essential criteria

Desirable criteria

Accuracy in the application of English Language

Essential criteria

Desirable criteria

An example of when something was wrong and how it was dealt with

Essential criteria

Desirable criteria

Charging Regulations 2015

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Application numbers

Documents to download

Further details / informal visits contact

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