Job summary
- Main area
- Pain Management Team
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (Maternity Cover)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 193-7431284NCG-A
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 02/11/2025 23:59
Employer heading

Assistant Patient Pathway Coordinator (CAT 9) - Fixed Term 12 Months
NHS AfC: Band 3
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 3 Assistant Patient Pathway Coordinator (CAT 9)
**This is fixed-term/secondment opportunity for 12 months to cover maternity leave.**
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
- Process and log all referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
- Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
- Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
- Complete clinic cancellation forms and process according to SOP.
- Reschedule outpatient clinics as requested – to be done in line with waiting time targets.
- Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs.
- Cover Pain reception when required.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job description and Person Specification for further details of the role.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Business Administration/ Customer Care or acquire equivalent experience
- GCSE’s or equivalent
Desirable criteria
- Computer Literacy Course, e.g. ECDL
- Good knowledge of specialty specific patient pathways
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Accurate data entry, typing and checking skills
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Ability to plan, organize and accomplish tasks set
- Interpersonal Skills
Desirable criteria
- Thorough knowledge of healthcare administrative systems and processes
Documents to download
Further details / informal visits contact
- Name
- Scarlett York
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 07795151109
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