Job summary
- Main area
- Sexual Health Clinic
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 12 months
- Hours
- Part time - 15 hours per week
- Job ref
- 193-7572495NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust
- Town
- Reading
- Salary
- £24,937 - £26,598 per annum pro rata (This will be prorata depending on hours)
- Salary period
- Yearly
- Closing
- 30/10/2025 23:59
Employer heading
Health Advisor Results Assistant - Fixed Term
NHS AfC: Band 3
Job overview
Health Advisor Results Assistant - Part time 15 h/w - Fixed Term Contract for 12 months
The role will focus on result management, which will include contacting patients, reviewing results, and sending reminders for patient recalls. Additionally, the role will involve identifying any errors or discrepancies in the results or patient data and promptly bringing these to the attention of the senior team for appropriate action.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Main duties of the job
Communicates effectively and respectfully with patients, their relatives, team leaders and all members of the multi-professional team utilising a wide range of well-developed communication methods.
Effectively adapts communication methods as required for patients with sensory impairments such as hearing loss, speech difficulties, seeking support and guidance from Registered Practitioners as required.
Works as an effective team member and demonstrates a good understanding of the role of team work in the delivery of high quality care.
Please see full job description for more information.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Person specification
Education/Qualification
Essential criteria
- GCSE or equivalent
Desirable criteria
- Computer Literacy Course e.g. ECDL
Previous Experience
Essential criteria
- Experience of using of IT systems and patient data systems
- Experience of working with patients and providing information regarding their appointments or treatment team
- Experience working within sexual health
Desirable criteria
- Experience of handling patient complaints
- Experience of using IDOX/Lilie systems
Skills, Knowledge, Abilities
Essential criteria
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Ability to follow policies and procedures
- Ability to manage and interpret data correctly to inform decision making
Desirable criteria
- Knowledge of medical terminology and understanding of NHS research systems and research governance
- Knowledge of the Lilie system and contribution to service improvements
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Lane
- Job title
- Safeguarding Health Advisor
- Email address
- [email protected]
- Telephone number
- 0118 322 7202
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