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Job summary

Main area
Sexual Health Clinic
Grade
NHS AfC: Band 3
Contract
Secondment: 12 months
Hours
Part time - 15 hours per week
Job ref
193-7572495NCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust
Town
Reading
Salary
£24,937 - £26,598 per annum pro rata (This will be prorata depending on hours)
Salary period
Yearly
Closing
30/10/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Health Advisor Results Assistant - Fixed Term

NHS AfC: Band 3

Job overview

Health Advisor Results Assistant - Part time 15 h/w - Fixed Term Contract for 12 months

The role will focus on result management, which will include contacting patients, reviewing results, and sending reminders for patient recalls. Additionally, the role will involve identifying any errors or discrepancies in the results or patient data and promptly bringing these to the attention of the senior team for appropriate action. 

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Main duties of the job

Communicates effectively and respectfully with patients, their relatives, team leaders and all members of the multi-professional team utilising a wide range of well-developed communication methods.

Effectively adapts communication methods as required for patients with sensory impairments such as hearing loss, speech difficulties, seeking support and guidance from Registered Practitioners as required.

Works as an effective team member and demonstrates a good understanding of the role of team work in the delivery of high quality care.

Please see full job description for more information.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Person specification

Education/Qualification

Essential criteria
  • GCSE or equivalent
Desirable criteria
  • Computer Literacy Course e.g. ECDL

Previous Experience

Essential criteria
  • Experience of using of IT systems and patient data systems
  • Experience of working with patients and providing information regarding their appointments or treatment team
  • Experience working within sexual health
Desirable criteria
  • Experience of handling patient complaints
  • Experience of using IDOX/Lilie systems

Skills, Knowledge, Abilities

Essential criteria
  • Ability to plan, organise and accomplish a variety of concurrent assignments
  • Ability to follow policies and procedures
  • Ability to manage and interpret data correctly to inform decision making
Desirable criteria
  • Knowledge of medical terminology and understanding of NHS research systems and research governance
  • Knowledge of the Lilie system and contribution to service improvements

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula Lane
Job title
Safeguarding Health Advisor
Email address
[email protected]
Telephone number
0118 322 7202
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