Job vacancy: Overseas Visitors Liaison Officer-internals only, Royal Berkshire NHS Foundation Trust, Reading, Berks

Job summary

Main area: Overseas Visitors
Grade: NHS AfC: Band 4
Contract: Secondment: 12 months (Full time, Monday to Friday(End of 30 Apr 2025))
Hours: Full time - 37.5 hours per week (None)
Job ref: 193-6215165CORB4OVE

Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Royal Berkshire NHS Hospital Trust
Town: Reading, Berks
Salary: £25,147 - £27,596 per annum
Salary period: Yearly
Closing: 06/05/2024 23:59

Overseas Visitors Liaison Officer-internals only

NHS AfC: Band 4

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Detailed job description and main responsibilities

To provide support to the OVT in his/her role as the key reference point for staff and patients regarding potential treatment.
Supports the OVT if necessary, in difficult patient interviews/complaints, which could involve having to handle verbal aggression, in a witness capacity.
To be familiar with current Department of Health Guidelines regarding Overseas Visitors.
Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
Knowledge of software programmes, dexterity, co-ordination for keyboard skills.
Knowledge and use of computer software for the creation of invoices and payments.
Demonstrate knowledge of the systems, personnel and workings of the Trust, and use this knowledge to answer diverse queries and re-direct appropriately.
Works independently and with the OVT on the pricing of patient treatment and the preparation of accurate data for invoicing purposes, using HRG Codes and block local data information.
Liaise with relevant personnel/departments to obtain sensitive/confidential information on patient treatment for costing purposes and calculating invoices.
Calculate payment for treatment from a range of complex information.
Obtain if necessary, cash or credit card/cheque deposits and full payments from patients.
Input financial data into computerised database, where speed and accuracy are necessary.
Analyse, investigate and resolve financial queries and discrepancies from Debt control/patients/outside bodies concerning patient accounts.
Plan and prioritises own workload and manages own filing / pending system.
Maintain appropriate records for audit purposes.
Ability to work unsupervised when necessary.
Assist the OVT in identifying improvements to procedures and their implementation.
Ability to maintain high levels of concentration in relation to workload during persistent interruptions from telephone enquiries and personal callers, which can necessitate immediate change to planned activity

Person specification

Qualifications

Essential criteria

Evidence of GSCE qualifications with year passed
Educational Evidence of A Level standard or equivilant

Desirable criteria

Degree or Diploma or studied towards
English Language and Maths to GCSE Level

Skills

Essential criteria

Attention to Detail

Desirable criteria

Understanding of Policies and Guidance - from any sector

Skills

Essential criteria

Able to understand rules and how to apply them - example to be given
Attention to detail in both English and Maths - scenario question

Desirable criteria

Experience of working in an Overseas Team within an NHS Trust
Experience of working in a retail environment

Staff Benefits

Flexible working opportunities and a strong emphasis on your work, life balance
Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
NHS pension scheme
Employee Assistance Programme
Money Advice Service
Generous maternity, paternity and adoption leave for eligible staff
On-site nursery (based at RBH)
Full educational library services
Cycle to work scheme, lockable storage for cycles
Bus to work scheme
Excellent rail and bus links
A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.