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Job summary

Main area
Community Paediatrics
Grade
2
Contract
Permanent
Hours
Part time - 30 hours per week (Monday, Tuesday, Thursday, Friday- 8.30am to 16.30. Wednesday - Day off)
Job ref
193-7608473UCGB2-RECEP
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Dingley Child Development Centre
Town
Reading, Berkshire
Salary
£24,465 per annum
Salary period
Yearly
Closing
04/12/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Patient Pathway Support/Receptionist

2

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

An exciting opportunity has arisen to join our Clinical Admin Team as Patient Pathway Support/Receptionist. The post holder will be responsible for delivering an effective and efficient support service to the specialty/CAT teams, to assist in the provision of quality patient care. 

Main duties of the job

The post holder will be the first point of contact for families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate with the wider admin team to ensure the smooth registration of patients attending the designated outpatient clinics. To assist in the preparation of the administration paperwork for clinics.

 

Working for our organisation

The job holder will display the agreed behaviors of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.

The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

Detailed job description and main responsibilities

  1. To be responsible for the timely processing and distribution of all incoming mail
  2. Ensure all letters, and documents received into the area of work from whatever source are date stamped upon arrival and processed according to the established Standard Operating procedures (SOPs)
  3. To support Patient Pathway Coordinator (PPCs) with printing documents from a variety of systems, including the medical transcription system
  4. Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
  5. Assist the Patient Pathway Coordinators and PPCs to ensure all healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session
  6. Ensure all relevant documents are filed in patients’ healthcare records according to local standards for turnaround time
  7. Retrieve health records as requested by members of the team
  8. Book and reschedule patient appointments as required
  9. Respond to emails about appointment queries as directed
  10. Assist with booking services for patients e.g. transport

Person specification

Education

Essential criteria
  • GSCE (or equivalent) or above in Maths and English Language

Experience

Essential criteria
  • Reception experience
Desirable criteria
  • Experience within a customer service setting
  • Experience within an NHS administration environment

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name
Bola Awe
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
07796994822
Additional information

Jackie Siso

Paediatrics Service Manager 

07876 494192

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