Job summary
- Main area
- CAT Team 1
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 193-8267136PCG-A
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading and Henley-on-Thames
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
Employer heading
Patient Pathway Coordinator (CAT Team 1 ENT,Max Fax & Plastic Surgery)
NHS AfC: Band 4
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received.
Job overview
PLEASE NOTE: PREVIOU S APPLICANTS NEED NOT REAPPLY
Band 4 Patient Pathway Coordinator (CAT Team 1 ENT, Maxillofacial & Plastic Surgery)
This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).
We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the ENT, Maxillofacial & Plastic Surgery team.
You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
This is a split-site role providing administrative and pathway coordination support across both the Royal Berkshire Hospital, Reading, and Townlands Hospital, Henley-on-Thames.
Main duties of the job
The role will provide comprehensive administrative support to the Clinical Team.
You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Working for our organisation
Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us, we pride ourselves, our staff and services on excellence.
We offer a range of learning and development for all employees may you be clinical or non-clinical.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person specification
Qualifications
Essential criteria
- Customer Care or acquired equivalent experience GCSE or equivalent
- Experience of using full range of IT systems including accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Skills, Knowledge, Abilities.
Essential criteria
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient/customer queries
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of working in a multidisciplinary team
Experience
Essential criteria
- NHS Admin Experience
- Experience of arranging appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of handling complaints
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Shirley Shailes
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 01183227139
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