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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time
Job ref
820-7691238-COM
Employer
Birmingham Community Healthcare NHS Foundation Trust
Employer type
NHS
Site
Central and West Therapy Hub, Moseley Hall Hospital
Town
Birmingham
Salary
£24,465 per annum
Salary period
Yearly
Closing
19/01/2026 23:59

Employer heading

Birmingham Community Healthcare NHS Foundation Trust logo

Band 2 Therapy Hub Administrator

Band 2

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

 

To provide office, administrative and general non-clinical organisational support to the Therapy Hub working under the direction or supervision of the Therapy Hub Senior Administrator.

Main duties of the job

  • Provide an efficient and effective administrative service as required  by the Therapy Hub Team.
  • To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set.  The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
  • To book therapists appointments and to update appropriate systems to record booking as per in house training.
  • To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
  •         To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
  • To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
  • To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
  •  To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.

Working for our organisation

Working for our organisation

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

Please see attached current job description and person specification for full details of advertised post.

Person specification

Qualifications and Training

Essential criteria
  • GCSE Maths and English Grade C or above or equivalent/or equivalent experience.
Desirable criteria
  • RSA II in Word Processing or equivalent.
  • European Computer Driving Licence (ECDL).

Experience

Essential criteria
  • Experience of working to work to deadlines.
  • Experience of Microsoft Word, Excel and Outlook.
  • Experience of filing systems.
  • Experience of diary management.
Desirable criteria
  • Relevant experience working within the NHS.
  • Experience of the Electronic Staff Record (ESR).
  • Knowledge of Rio system.
  • Clerical/administrative experience.

Skills and Knowledge

Essential criteria
  • Able to prioritise workload & use own initiative.
  • Good interpersonal skills.
  • Excellent telephone & communication skills.
  • Ability to deal sensitively & appropriately with service users.
  • Understanding & commitment to equal opportunities.

Personal Qualities

Essential criteria
  • Willing to learn new skills.
  • Ability to work effectively as a team player.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Fisher
Job title
Team Lead
Email address
[email protected]
Telephone number
0121 466 6625
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