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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
820-7778386-ASR
Employer
Birmingham Community Healthcare NHS Foundation Trust
Employer type
NHS
Site
West Midlands Rehabilitation Centre,
Town
Birmingham
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
20/02/2026 23:59

Employer heading

Birmingham Community Healthcare NHS Foundation Trust logo

Band 3 - Medical Secretary Support

Band 3

Job overview

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested

The post holder will provide a comprehensive administrative and business support to the departments within the Rehabilitation Services.

To work as part of a team and to carry out administrative duties on a day to day basis.  This may include covering essential and appropriate operational duties in the absence of colleagues.

Main duties of the job

Ensure all processes are completed timely, accurately and identified information systems are updated to agreed standards.

To support clinicians within the service with identified administration tasks.

Produce a range of correspondence,  ensuring all documents are accurate and produced to a high standard.

On a daily basis, make and receive telephone calls to/from patients, staff and people from outside organisations ensuring any actions are dealt with appropriately.

Liaise with staff groups to arrange clinical investigations or procedures.  Ensure any results required are available and escalate any issues to avoid delays in the patient pathway.

Participate within the patient pathway ensuring information about care is clearly communicated to the correct clinical teams.

 

Working for our organisation

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

For further information please see full job description

***This job advert will close as soon as sufficient applications have been received. ***

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Person specification

Qualifications

Essential criteria
  • GCSE Level 4 or equivalent in Maths and English
Desirable criteria
  • AMSPAR

Experience

Essential criteria
  • Relevant experience in a similar medical/ secretarial role
  • Experience of co-ordinating diaries and arranging meetings
Desirable criteria
  • Experience and understanding of medical terminology
  • Experience working in the NHS or public sector

Skills/Knowledge

Essential criteria
  • Ability to use word processing packages (word, excel, powerpoint and outlook)
  • Ability to take accurate minutes/notes
  • Excellent interpersonal communication skills (verbal and written)
Desirable criteria
  • Knowledge of using audio dictation technology

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Penzer
Job title
Operational Support Manager
Email address
[email protected]
Telephone number
0121 466 3202
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