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Job summary

Main area
Administrative
Grade
Band 3
Contract
Permanent: Shift working
Hours
Full time - 37.5 hours per week (Includes shift working)
Job ref
820-7960525-COM-A
Employer
Birmingham Community Healthcare NHS Foundation Trust
Employer type
NHS
Site
Priestley Wharf 1&2
Town
Birmingham
Salary
£25,760 - £27,476 Per annum
Salary period
Yearly
Closing
02/09/2026 23:59

Employer heading

Birmingham Community Healthcare NHS Foundation Trust logo

Band 3 Single Point of Access Administrative Assistant

Band 3

Job overview

 ***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!

The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.

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Main duties of the job

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       Work alongside WMAS and other system partners to deliver joined-up care.

·         Be part of a dynamic, forward-thinking multidisciplinary team

·          Opportunities for career progression as the service expands

·         A supportive, inclusive, and flexible working environment

·         Make a real difference to patient outcomes and experience

·         Help reduce pressure on emergency services by ensuring safe, timely care pathways

We’re looking for motivated, compassionate, and solution-focused individuals with excellent communication skills and a passion for integrated care. You’ll thrive in a fast-paced environment and be confident in handling referrals, liaising with clinical teams, and putting patients at the centre of everything you do.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Working for our organisation

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

      Handling and inputting referrals into RIO / managing clinical diary

       Working on own initiative without supervision to plan daily workload.

Be a point of contact for personal or telephone callers to the centre, taking messages, details of referrals and redirecting calls where necessary. 

Ensure all messages are accurately recorded.

Exercise tact, diplomacy, empathy and patience when dealing with patients, carers and family who are distressed, emotional or bereaved daily.  Use Customer Care skills when dealing with callers who may be verbally abusive.

Be responsible for incoming/outgoing post on a day-to-day basis, including confidential material, redirecting where necessary.

Arrange and provide administrative support to meetings, including assisting with preparation of papers and taking minutes of meetings and transcribing as required.  Contribute to these meetings where appropriate.

To use NHS computer systems including Rio and to input data onto Rio as required.

To operate the VOIP telephony system.

To ensure that the confidentiality of personal information remains secure and that the Terms of the Data Protection Act are met in respect of personal information held within the Primary Care Trust computer systems and manual systems.

Assist with the general upkeep and tidiness of the office, for example updating and maintaining the notice boards ensuring out of date information is removed and current information is displayed.

To undertake the provision of photocopying service, receive and send faxes for the department.

To ensure administrative policies and procedures are reviewed regularly with changes suggested and embedded in practice.

·       To maintain a working knowledge of the Trust Services and where they can be accessed.

 

 

 

Person specification

Qualifications training

Essential criteria
  • GCSE English and Maths or equivalent
Desirable criteria
  • NVQ 3 in Business Administration or equivalent experience

Experience

Essential criteria
  • Relevant office/admin experience
  • Good working knowledge of Microsoft Office

Personal qualities

Essential criteria
  • Excellent interpersonal communication skills
  • Commitment to effective team working

Skills/knowledge

Essential criteria
  • Proficient in Microsoft Office functions
  • Ability to communicate at all levels
  • Demonstrate a high level of accuracy
  • Demonstrate an ability to work on own initiative
  • Ability to develop and maintain effective office systems
  • Ability to present accurate reports
  • Good telephone manner
  • Ability to use initiative to resolve basic problems
Desirable criteria
  • Knowledge of the patient Record systems

Other job requirements

Essential criteria
  • Ability to be flexible with approach to work
  • Ability to work as part of a team

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Documents to download

Apply online now

Further details / informal visits contact

Name
Evette Reid
Job title
Operations Support Manager - Intermediate Care
Email address
[email protected]
Telephone number
07517 466380
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