Job summary
- Main area
- Education And Development Programme Coordinator
- Grade
- Band 4
- Contract
- 12 months (Fixed term until April 2027)
- Hours
- Full time - 37.5 hours per week (Mon-Fri)
- Job ref
- 820-7842848-COR
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Moseley Hall Hospital
- Town
- Birmingham
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 14/06/2026 23:59
Employer heading
Band 4 Learning and Development Programme Coordinator
Band 4
Job overview
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**
Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?
As Education & Development Programme Co-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.
This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate — and at times facilitate — Trust induction days for new colleagues.
This is an opportunity to:
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Lead and develop a supportive administrative team
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Influence Trust-wide training compliance and workforce readiness
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Contribute directly to patient safety infrastructure
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Shape and improve the new starter induction experience
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Develop your leadership, data and operational management skills
We are looking for someone who is confident, highly organised, people-focused and able to manage competing priorities with professionalism and initiative.
Main duties of the job
The post holder will:
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Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs
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Plan and coordinate mandatory and statutory training programmes across Trust sites
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Coordinate and oversee Trust corporate induction programmes for all new starters
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Facilitate elements of induction days where required, ensuring a professional and engaging experience
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Ensure induction schedules align with statutory training requirements and workforce onboarding timelines
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Analyse compliance data using Excel and other systems to identify risk areas
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Monitor course utilisation and ensure sufficient capacity to meet demand
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Coordinate trainer diaries and proactively mitigate cancellations
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Liaise with clinical teams, managers and education partners to respond to training and induction needs
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Contribute to service improvement and operational planning within the Education department
Key Skills & Qualities:
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Experience coordinating complex programmes or events
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Supervisory or team leadership experience
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Problem-solving mindset with proactive decision-making
See JD for full details of main duties
Working for our organisation
- Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Detailed job description and main responsibilities
To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.
The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.
Main Responsibilities
Leadership & Supervision
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Supervise Business Administrators on a day-to-day basis
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Delegate tasks including booking trainers, venues and advertising of courses
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Conduct regular 1:1 meetings and annual Personal Development Reviews
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Manage sickness, absence and performance matters appropriately
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Develop and empower staff to maintain high standards of service delivery
Mandatory Training Coordination
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Plan and coordinate statutory and mandatory training programmes
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Ensure sufficient training spaces are scheduled to meet compliance demand
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Monitor utilisation and promote available spaces to target audiences
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Coordinate trainer diaries to optimise capacity
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Mitigate cancellations and reschedule training where required
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Liaise with internal and external training providers to clarify programme requirements
Trust Induction & Onboarding Responsibilities
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Coordinate Trust corporate induction programmes for new starters
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Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner
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Oversee induction schedules, venues, materials and logistics
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Facilitate elements of induction days where required, delivering key information professionally and confidently
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Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards
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Monitor attendance and follow up non-attendance
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Gather and analyse induction feedback to improve onboarding experience
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Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes
Compliance Monitoring & Reporting
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Analyse and interpret mandatory training compliance reports
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Identify and escalate compliance risks
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Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data
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Provide regular updates to senior education colleagues regarding demand and risk areas
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Support targeted training promotion to maintain compliance
Operational & Administrative Oversight
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Arrange and coordinate training events, meetings and conferences
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Produce reports and communications using Microsoft Office packages
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Maintain training equipment inventory and raise stock requisitions within budget
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Ensure adherence to branding and customer service standards
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Support resolution of customer feedback and complaints
Stakeholder Engagement
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Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff
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Participate in working groups impacting education and onboarding procedures
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Develop strong cross-organisational partnerships
Governance & Compliance
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Support delivery of statutory training requirements
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Adhere to Trust policies including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety
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Maintain confidentiality and data protection standards
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Promote sustainability and responsible resource usage
Person specification
Qualifications
Essential criteria
- Educated to A level or equivalent
- Computer literacy at ECDL or equivalent
- NVQ Level 3 in Business Administration or equivalent
- Customer Service Training
Desirable criteria
- Educated to degree level or equivalent
Experience
Essential criteria
- Experience of administering a complex series of events
- Relevant experience of working in a busy customer focused office environment
- Experience of a customer service orientated environment
- Diary management
- Experience of managing a team
Desirable criteria
- Experience of a Learning & Development environment
- Experience of working within the NHS
Skills
Essential criteria
- Knowledge of administration systems
- Working knowledge of MS Office packages including word processing, spreadsheets, databases etc.
- Ability to work on own initiative and problem
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Ability to work to tight deadlines
- Understanding of Equality and Diversity
Personal Qualities
Essential criteria
- Have a logical and systematic approach to work, and ability to work accurately to strict deadlines
- A strong commitment to high quality standards in all aspects of business support administration processes
- Shows a high degree of awareness towards the needs of customers
- Innovative and imaginative in resolving problems
- Approachable, good communication and interpersonal skills
- Team player/ Flexible/ Resilient
- Works well under pressure and with conflicting priorities
- An excellent telephone manner/ Professional courteous approach
- Highly motivated and able to motivate others
Other
Essential criteria
- Ability to travel across Trust sites
- Ability to transfer small loads/ office supplies/ equipment etc.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christian Diesel
- Job title
- Mandatory Training Team Leader
- Email address
- [email protected]
- Telephone number
- 07860627727
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