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Job summary

Main area
Band 3 Switchboard/Receptionist - Northcroft
Grade
Band 3
Contract
Permanent
Hours
Part time - 23.25 hours per week
Job ref
436-7999851
Employer
Birmingham and Solihull Mental Health NHS Foundation Trust
Employer type
NHS
Site
Northcroft
Town
Birmingham
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
16/06/2026 23:59
Interview date
30/06/2026

Employer heading

Birmingham and Solihull Mental Health NHS Foundation Trust logo

Band 3 Switchboard/Receptionist - Northcroft

Band 3

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft.  The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification.  You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

Main duties of the job

To provide a full range of reception, switchboard and administrative duties.  To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

Working Pattern 

Week 1- Mon 07:30-12:30, Tues 07:30-18:00, Sun 07:30-15:00.  

Week 2-Wed 07:30-17:00, Fri 08:00-18:00. Sat 15:00-22:00

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.  Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.  We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.  If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person specification

Essential

Essential criteria
  • Previous Training in Reception/Switchboard role
  • Familiarity with Microsoft Office software packages, Word, Excel and Outlook
  • Experience of working in a busy reception area.
Desirable criteria
  • English to GCSE Grade C, or equivalent.
  • RiO trained
  • Experience of working in a Mental Health environment/Healthcare setting.
  • Experience of working in a customer facing role

Employer certification / accreditation badges

We are a Living Wage EmployerPositive about disabled peopleDefence Employer Recognition Scheme (ERS) - BronzeStonewall Health ChampionsDisability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dharshana Arulselvan
Job title
Reception Supervisor
Email address
[email protected]
Telephone number
01213017400
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