Job overview

To provide a comprehensive administrative and secretarial service to the Diabetes MDT. Working especially closely with the Diabetes Administrator to support all aspects of their role

To provide secretarial/admin support to the Diabetes Nurse Team and Consultants to help facilitate an efficient service. Being the first port of call for all admin queries from the Diabetes nursing team.

Main duties of the job

·         Assist in the oversight of all outpatient activity, booking appointments when required and sending out appointment letters and setting up referrals. Cashing up clinics and maintaining waiting lists when required

·         Patient episodes are organised effectively and efficiently so that the patients are seen without clinical risk and within NHS guidelines and targets.

·         Actions resulting from each patient episode are planned and followed up within agreed timescales. 

·         Completed investigations are available to each consultant and the appropriate healthcare team, when required.

·         Patient admission episodes are planned and organised effectively and efficiently, in accordance with Consultant requirements and Trust policies.

·         The Trust is able to accurately review and report compliance with relevant NHS guidelines and targets with regard to waiting times and patient activity. 

·         Deal efficiently with all patient enquires by phone, letter, email or face to face whilst exercising initiative and tact with regard to action necessary.  Ensure that all messages are relayed as quickly as possible and any urgent correspondence escalated to the most appropriate multi-disciplinary team (MDT) member

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.