Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 284-26-8048733-DSNH
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Birmingham Children's Hospital
- Town
- Birmingham
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 03/08/2026 23:59
- Interview date
- 14/08/2026
Employer heading
Medical Secretary
NHS AfC: Band 4
Flexible working:
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
Applications are invited for this Medical Secretary role within the Paediatric Surgery and Urology Team, supporting 14 Consultant Surgeons, 15 Tier 2 clinicians, 3 Clinical Nurses Specialist teams and 3 Physician Associates.
Main duties of the job
The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which include the receipt of all correspondence, booking of patient medical appointments, attendance at designated meetings, recording accurate notes, checking clinical letters, reports and other correspondence as required by the Consultants and their medical team.
To act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP’s, Social Workers, Service Users, Carers and any other appropriate external agencies. You will also help cover when other secretaries within the service are on annual leave.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
QUALIFICATIONS
Essential criteria
- GCSEs (or equivalent) in English and Math's at Grade C/4 or above
- AMSPAR or British Medical Secretary qualification which includes medical terminology or equivalent experience
- RSA Level III/NVQ Level 3 in Business and Administration (or equivalent experience)
KNOWLEDGE & NATURE OF EXPERIENCE
Essential criteria
- Substantial experience providing administrative or secretarial support in a busy office environment, preferably within a healthcare setting
- Experience of working with confidential and sensitive information in line with data protection and information governance regulations.
- Proven ability to manage and prioritise a varied and demanding workload with minimal supervision.
- Knowledge of medical terminology, or experience working in a clinical or medical administrative environment.
- Experience using electronic systems for patient records, appointment scheduling, or referrals (e.g. Epic).
- Demonstrable understanding of NHS policies such as 18-week RTT pathway and elective access standards.
- Previous NHS experience
- Proficient in the use of Microsoft Office applications, particularly Word, Outlook, Excel, and Teams, for document creation, email management, and data entry.
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential criteria
- Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation.
- Able to adopt a flexible approach when required by the needs of the service
- Good time management skills
- Excellent keyboards skills
- Experience in supporting virtual clinics, meetings or MDTs via Microsoft Teams or other Trust-approved video platforms.
- Excellent communication skills, both written and verbal, with the ability to interact effectively and sensitively with patients, families, and staff at all levels.
- Strong interpersonal skills with a compassionate and patient-centred approach, especially when handling sensitive or emotional conversations.
- Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation.
Desirable criteria
- Confident in using Epic work queues, trust databases and spreadsheets to input, retrieve, and analyse patient or service data.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lisa Cooke
- Job title
- Medical Secretarial Team Leader
- Email address
- [email protected]
- Telephone number
- 0121 333 8947
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