Job summary
- Main area
- Administration
- Grade
- 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 284-25-7301415-MHSFM
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- 1 Printing House Street
- Town
- Birmingham
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 08/08/2025 23:59
Employer heading
Business Support Administrator
4
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
The West Midlands CAMHS Provider Collaborative (WMCPC) Business Support Administrator will provide comprehensive administrative, operational and business support to members of the WMCPC and the service as a whole.
The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which include the receipt of all correspondence, booking of patient medical appointments, attendance at designated meetings recording accurate notes. Additionally, the role includes inbox monitoring, reporting and other correspondence as required by the Core team.
The successful candidate will act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the Core team. They will also be required to liaise with multidisciplinary team members, other health professionals, GP’s, Social Workers, Service Users, Carers, and any other appropriate external agencies.
Main duties of the job
- To actively support the WMCPC with the administration of the service.
- To support with administrative processes around effective management of the inbox.
- To support prioritisation of team calendars with professional commitments, managing diaries and being the contact point.
- Typing of day-to-day correspondence and reports on behalf of the professionals working within WMCPC, using a PC with Windows based software, Excel, PowerPoint & Word.
- Acting as a focal point for the team; liaising between stakeholders via face-to-face, telephone and written communication, instigating appropriate action, accordingly, as befits the sensitive and complex nature of the information involved, while communicating in a timely and effective manner.
- Answering administration-related queries.
- To report and prepare weekly progress updates and disseminate to the team.
- Taking responsibility for the WMCPC mailbox ensuring that both professionals and external stakeholders receive a timely response to any queries or requests.
- To assist in the organisation and smooth running of WMCPC meetings with both internal and external stakeholders. Administration responsibilities will involve taking minutes/action notes and maintaining action log.
- To work on own initiative with minimal supervision, prioritising own workload in line with objectives of the WMCPC.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Women and Childrens NHS Trust is the Lead Provider for the largest Child Adolescent Mental Health Service Provider Collaborative in the country - The West Midlands CAMHS Provider Collaborative (WMCPC).
Intensive Residential Outreach Care (IROC) is a new and unique approach to young people in care with complex psychological needs and vulnerabilities. This project sits under the West Midlands CAMHS Provider Collaborative programme with funding available to develop a regional service.
Detailed job description and main responsibilities
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Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. |
Person specification
Qualification
Essential criteria
- Good general level of education – 5 GCSE’s including English and Maths.
- Business / Administration NVQ level 3 or equivalent
Desirable criteria
- RSA Level 3 or equivalent -word processing/typing qualification
Knowledge and Experience
Essential criteria
- Demonstrable Senior Administrator experience.
- Good telephone manners
- Computer Literacy – Competent with MicrosoftOffice, Microsoft word, Excel spreadsheet for data management, Outlook, SharePoint, Teams
- Diary management experience.
- Working knowledge of psychological terminology
- Ability to listen to clinical discussions and take minute effectively
- Excellent communicator
- Able to work as part of team and use own initiative
- Able to show attention to detail and show accuracy
- Ability to work under pressure and to multi-task
- Able to work to deadlines and without direct supervision
Desirable criteria
- Working with people who suffer with Mental Health or other related problems
- Experience in a similar NHS role
- Experience of managing inbox – Outlook mail
- Enjoys collaborative working environment
Skills
Essential criteria
- Excellent communication skills.
- Excellent organisational skills.
- Competent with Microsoft Office - Word/Excel/PowerPoint/Teams skills.
- Excellent typing skills.
- Ability to manage diaries and organise meetings / events.
- Able to meet tight deadlines.
- Able to handle high pressured and difficult conversations.
- Ability to use own initiative and also to work as part of a team.
- Ability to prioritise competing demands.
- Must be able to demonstrate a clear understanding of the core trust values and be able to articulate in practice
- Flexible approach
- Enthusiastic and highly motivated.
- Able to work the hours and duties required by the post.
- Can remain calm and professional in a busy environment.
- Understand teamwork and enjoy collaborative working.
- Possess enthusiasm for developing the role.
Personal skills and attributes
Essential criteria
- Knowledge of Community/Inpatient setting
- • Good English and Numeracy skills
- • Excellent time management skills
- • Highly motivated and driven
- • Able to adopt a flexible approach when required by the needs of the service
- • Possess enthusiasm for developing the role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Saduni Fernando
- Job title
- Business and Development Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Birmingham Women's and Children's Hospital
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