Job summary
- Main area
- Gynaecology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 284-26-7954719-DWAB-B
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Birmingham Women Hospital
- Town
- Birmingham
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 28/07/2026 23:59
Employer heading
Senior Admissions Clerk
NHS AfC: Band 3
Flexible working:
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.
To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.
Arranging and booking Pre-Operative assessment appointments.
Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.
To deal with all calls to the admissions office regarding admission dates.
To provide administrative support to Pre-Operative assessment.
To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.
The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.
Main duties of the job
To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.
To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.
Arranging and booking Pre-Operative assessment appointments.
Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.
To deal with all calls to the admissions office regarding admission dates.
To provide administrative support to Pre-Operative assessment.
To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.
The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Parkview Clinic is a Child and Adolescent Mental Health Service Mental Health (CAMHS) facility in Moseley, for young people aged 11-18 years who require admission due to significant psychiatric difficulties.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications
Essential criteria
- GCSE Maths and English or equivalent
Desirable criteria
- Evidence of continued professional development
Knowledge & Experience
Essential criteria
- Previous experience of using NHS computer systems
- Minimum of 18 months clerical experience in Admissions or similar department
- Knowledge of NHS waiting time targets
- Good knowledge of waiting list management
ANALYTICAL AND JUDGEMENT SKILLS
Essential criteria
- Good problem solving skills
- Able to maintain accurate patient records and patient information systems
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential criteria
- Experience of working with Web Based Packages
- Able to maintain accurate patient records and patient information systems
- Ability to act up and cover some the Gynaecology Inpatient Waiting List Manager duties when necessary
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential criteria
- Previous experience of dealing with the public and resolving queries
- Excellent interpersonal skills
- Good team worker
- Able to clearly and accurately convey information verbally to different audiences including patients, Medical Secretaries, Consultants, Managers and other admin and clerical staff
- Able to meet deadlines
- Able to use initiative
- Reliable
- Flexible and adaptable to change
- Able to work under tight time constraints
- Excellent organisational/co-ordination/work prioritisation skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Michelle Cocking
- Job title
- Waiting List Manager
- Email address
- [email protected]
- Telephone number
- 0121 335 8121
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