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Job overview

An exciting opportunity to join the Inpatient Child and Adolescent Mental Health Service (CAMHS) in Moseley.

Parkview Clinic is the regional inpatient unit serving children and young people in the West Midlands who are experiencing mental health challenges.

The Ward Clerk is an integral role to our service: you’ll need to be accurate and methodical, able to work in a team but use your own initiative, able to follow instructions and procedures, able to work with all types of people and be confident using the phone.

We are looking for good communication skills, IT skills, customer service skills and someone able to remain calm under pressure.

The successful candidate will support our clinical teams by being the first point contact for families, staff and suppliers on the ward, by answering the ward telephone and emails, filing and maintain clinical notes to health quality standards, sending out and chasing confidential documents, updating NHS electronic systems such as Lorenzo, Supply Chain and ESR accurately.

Someone with understanding and empathy for the young people, families and communities we serve is also highly desirable.

Main duties of the job

To receive telephone calls, refer to nursing staff or take/allocate messages as appropriate.
To use and maintain ward diaries, both paper based and electronic.
To input and look up patient data on computerised information system as required
To book transport for staff, parents and samples.
To be able to use word processing packages and Microsoft Office to produce various documents e.g. letters, tables.
Scan TTO’s over to Pharmacy when requested.
Communicate with the Admin team to book and check meeting rooms.
Perform routine clerical duties e.g. photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. 
Cover absence of ward clerk colleagues as directed by the Ward Manager/ Lead Administrator and commensurate with grading.
To validate patient details and demographics in that any changes to patient details are updated on Lorenzo.
To ensure the safe storage and distribution of prescriptions.
To report ward estate issues to the operational manager and follow up to confirm completion to maintain a safe environment
To carry out additional duties that may be requested and that are consistent and commensurate with the grading of this post.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and foetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.