Job overview

This Senior IT Support Officer (Band 5) role in the Informatics Division is pivotal, based primarily at City/Sandwell but supporting the extensive IT infrastructure across multiple sites (including Rowley Regis).

The objective is to deliver advanced technical support (first/second-line) for the Trust’s essential IM&T systems, network, and end-user computing, acting as the primary point of contact and IT advisor.

Main duties of the job

The Senior IT Support Officer is key to maintaining the Trust’s IT operational efficiency, spanning support, projects, and team assistance.

Key Responsibilities:

1. IT Support & Delivery:

   • 1st/2nd Line Support: Provide high-quality support for all users on PC/network hardware and corporate systems (MS Office, Citrix, OS, clinical/admin apps).

   • Multi-Site: Deliver on-site and phone support across City/Sandwell, Rowley Regis Hospital, and Community sites.

   • Incident Management: Log, update, and resolve faults via the IT Service Desk, keeping users informed.

   • External Liaison: Coordinate with external suppliers and agencies to resolve issues.

2. Infrastructure & Projects:

   • Deployment: Assist in IT infrastructure expansion, including installation and distribution of equipment.

   • Projects: Actively participate in IT Projects (configuring PCs/servers/hardware, installing network components and software).

   • Asset Management: Diligently update the Asset Database with new hardware details.

3. Documentation & Team:

   • Documentation: Maintain accurate records of all work, backups, maintenance, and procedures.

   • Team Duties: Train junior staff, assist senior staff, and contribute to the on-call service.

   • Prioritisation: Prioritise daily incoming work, responding quickly to urgent issues.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.