Job overview

An exciting opportunity has arisen at SWBH NHS Trust for an enthusiastic, self-motivated Booking Coordinator to join our dynamic and dedicated medical retina and glaucoma team in the Ophthalmology Group at the Birmingham Midland and Eye Centre. 

This post holder is for 35 hours post per week Monday to Friday. 

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

Main duties of the job

To provide administrative and clerical support to the work of the medical retina service. Dealing and managing complex 18 week pathways and RAG rated pathways and ensuring patients are seen and treated within timeframes. working closely with the clinical team and patient administration manager to support capacity and demand. Thrive to providing excellent patient experience. Answering all phone calls for the glaucoma service therefore working as part of a team is essential. 

We are looking for a  innovative, enthusiastic team player who is well organized and motivated to join our team. The role will contribute to improving the care and experience of medical retina patients treated within our Trust.

You must enjoy working in a busy environment and be able to priorities your own workload. You will need good interpersonal skills, be IT literate and able to work under pressure in a fast paced environment

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow. 

We care for our patients, we care about our population, and we care about our people.  

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.  

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.  

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.  When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.  

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.