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Job summary

Main area
Operations Manager
NHS AfC: Band 7
Full time - 37.5 hours per week
Job ref
The Royal Orthopaedic Hospital NHS Foundation Trust
Employer type
Royal Orthopaedic Hospital NHS Foundation Trust
£43,742 - £50,056 per annum pro rata
Salary period
24/07/2024 23:59

Employer heading

The Royal Orthopaedic Hospital NHS Foundation Trust logo

Oncology Clinical Service Support Manager

NHS AfC: Band 7

Job overview

The Royal Orthopaedic NHS Trust is looking for an experienced and skilled Clinical Service Support Manager to join our Oncology & Complex Arthroplasty Service in improving outcomes and care for our patients.

This Clinical Service Suport Manager role is an exciting position for an individual who brings excellent engagement skills and service improvement skills as well as a sound understanding of the NHS and cancer.  

The post holder will provide support to the clinical service manager and the Associate Director of Operations in providing high level leadership and organisation to ensure that all operational processes within the Oncology and Complex Arthroplasty services are developed and implemented to support the Trust.


Main duties of the job

Lead and manage the individual service in partnership with the Clinical Service Manager whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.

To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.

To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes.

Actively contribute to the service a working co-operatively with clinicians within the service.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Detailed job description and main responsibilities

The Oncology Service Support Manager will lead on cancer waiting time data submission and management, as well as ensuring that there are plans in place for continuous improvement in the quality of data captured and in performance through effective monitoring and theme analysis, highlighting any issues to the Clinical Service Manager, Nurse Consultant or Clinical Lead.

Person specification


Essential criteria
  • Previous NHS experience of managing Cancer / Oncology pathway with ability to understand cancer pathways and processes and how best to improve these
  • Proven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements
Desirable criteria
  • Able to act as catalyst for change, encouraging innovation and creativity in service redesign
  • Experience of Cancer IT systems ie., Somerset, National database


Essential criteria
  • Able to effectively work with members of different professions and across organisational boundaries
  • Excellent understanding of current cancer waiting times targets, guidance and associated rules.
  • Excellent working knowledge of NHS performance requirements including the national cancer performance targets and Care Quality Commission.


Essential criteria
  • Able to motivate others to work to a high standard and achieve shared objectives.
  • Excellent interpersonal and communication skills, and the ability to motivate, influence, inspire and encourage different and new ways of working.
  • Sets and maintains high personal standards for their conduct, delivery of tasks and leadership approach.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerDisability confident leaderHSJ Best places to workCare quality commission - GoodInclusive Top 50 LogoStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Lauren Robertson
Job title
Oncology Clinical Service Manager
Email address
[email protected]
Telephone number
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