Job summary
- Main area
- Anticoagulation
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 253-0725-7253482
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russell's Hall Hospital
- Town
- Dudley
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 04/08/2025 23:59
Employer heading

Anti Coagulant Clerical Officer.
NHS AfC: Band 2
Job overview
To provide an efficient, comprehensive and confidential administrative service to the Anti coagulation Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.
To play a key role in contributing to the day-to-day provision of an efficient, effective and robust service ensuring that it is patient centred with a customer focused and personalised approach.
This role requires excellent communication links across the whole healthcare sector and may involve conflict resolution.
The post holder will take an active part in the change management processes in the development of systems and services as appropriate
Main duties of the job
Ability to communicate clearly with patients, relatives and all other stakeholders to provide information on a range of issues relating to their referral or appointment
Respond to queries from colleagues or clinical staff relating the clinic booking process.
Receiving and processing referrals for the service, ensuring a quick and effective system is adhered to. Actioning urgent referrals within 3 days of receipt based on Department criteria.
Booking patient appointments via the OASIS system, including issuing of all relevant information to the patient i.e. confirmation of appointment letter and any patient leaflet of the provider / procedure
To assist in Anticoagulation clinics as required
Maintaining all relevant databases ensuring patient details are up-to-date so that timely and accurate information is available at all times.
Working within the policies and procedures of the Trust / Service to ensure that all processes are carried out within the agreed timescales.
Carrying out other administration duties as required including correspondence typing, photocopying, scanning, faxing, receiving and sending of post.
Please see job description for full duties.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
See job description.
Person specification
Education & Qualifications
Essential criteria
- Qualification: Maths & English to GCSE/O’ Level grade C minimum or equivalent qualification
Desirable criteria
- NVQ Level 2 in relevant field (e.g. Business Administration, Customer Service, etc)
- NVQ Level 3 in relevant field (e.g. Business Administration, Customer Service, etc)
Skills & Experience
Essential criteria
- Customer service experience.
Desirable criteria
- Experience with working with databases and data inputting.
Personal Qualities
Essential criteria
- Able to work under pressure in a busy office environment.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Hughes
- Job title
- Clinical Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 01384 456111
- Additional information
Amy Louise Bennett
Ext 2306 / 2890
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