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Job summary

Main area
Anticoagulation
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
253-0725-7253482
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russell's Hall Hospital
Town
Dudley
Salary
£24,169 per annum
Salary period
Yearly
Closing
04/08/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Anti Coagulant Clerical Officer.

NHS AfC: Band 2

Job overview

To provide an efficient, comprehensive and confidential administrative service to the Anti coagulation Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.

To play a key role in contributing to the day-to-day provision of an efficient, effective and robust service ensuring that it is patient centred with a customer focused and personalised approach.

This role requires excellent communication links across the whole healthcare sector and may involve conflict resolution.

The post holder will take an active part in the change management processes in the development of systems and services as appropriate

Main duties of the job

Ability to communicate clearly with patients, relatives and all other stakeholders to provide information on a range of issues relating to their referral or appointment

 

Respond to queries from colleagues or clinical staff relating the clinic booking process.

 

Receiving and processing referrals for the service, ensuring a quick and effective system is adhered to. Actioning urgent referrals within 3 days of receipt based on Department criteria.

 

Booking patient appointments via the OASIS system, including issuing of all relevant information to the patient i.e. confirmation of appointment letter and any patient leaflet of the provider / procedure

To assist in Anticoagulation clinics as required

 

Maintaining all relevant databases ensuring patient details are up-to-date so that timely and accurate information is available at all times.

 

Working within the policies and procedures of the Trust / Service to ensure that all processes are carried out within the agreed timescales.

 

Carrying out other administration duties as required including correspondence typing, photocopying, scanning, faxing, receiving and sending of post.

 

Please see job description for full duties. 

 

 

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

See job description.                                                                      

 

             

 

Person specification

Education & Qualifications

Essential criteria
  • Qualification: Maths & English to GCSE/O’ Level grade C minimum or equivalent qualification
Desirable criteria
  • NVQ Level 2 in relevant field (e.g. Business Administration, Customer Service, etc)
  • NVQ Level 3 in relevant field (e.g. Business Administration, Customer Service, etc)

Skills & Experience

Essential criteria
  • Customer service experience.
Desirable criteria
  • Experience with working with databases and data inputting.

Personal Qualities

Essential criteria
  • Able to work under pressure in a busy office environment.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Hughes
Job title
Clinical Nurse Specialist
Email address
[email protected]
Telephone number
01384 456111
Additional information

Amy Louise Bennett

Ext 2306 / 2890

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