Job summary
- Main area
- ED Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.
- Hours
- Full time - 37.5 hours per week (Across 7 days a week)
- Job ref
- 253-1025-7451525
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading

Receptionist
NHS AfC: Band 2
Job overview
To be the first point of contact during the patient journey through the Emergency Department. To be a patient advocate and point of contact to provide information regarding progress and timescales bearing in mind changes in clinical priorities that may delay treatment. To provide administrative support and advice as required to clinical colleagues in the Emergency Department.
Main duties of the job
- To be the first point of contact for both patients, relatives, emergency service's personnel and all visitor's to the hospital through the ED doors
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Assessment Method
Essential criteria
- GCSE English Grade A-C or Equivalent
Desirable criteria
- IT Qualification Grade A-C or Equivalent
- Previous relevant experience in a similar role
- Experience of using multiple Microsoft office software systems
- Business Admin Qualification
Assessment Method
Essential criteria
- GCSE Mathematics Grade A-C or Equivalent
Assessment Method
Essential criteria
- Customer Service experience
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kim Hawkins
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 456111 2001
- Additional information
Monday, Tuesday, Wednesday - 8:00 - 18:00
Friday - 8:00 - 17:30
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