Skip to main content
Please wait, loading

Job summary

Main area
ED Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent: At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.
Hours
Full time - 37.5 hours per week (Across 7 days a week)
Job ref
253-1025-7451525
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£24,465 per annum
Salary period
Yearly
Closing
22/10/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Receptionist

NHS AfC: Band 2

Job overview

To be the first point of contact during the patient journey through the Emergency Department. To be a patient advocate and point of contact to provide information regarding progress and timescales bearing in mind changes in clinical priorities that may delay treatment. To provide administrative support and advice as required to clinical colleagues in the Emergency Department. 

Main duties of the job

 
  • To be the first point of contact for both patients, relatives, emergency service's personnel and all visitor's to the hospital through the ED doors
 

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Assessment Method

Essential criteria
  • GCSE English Grade A-C or Equivalent
Desirable criteria
  • IT Qualification Grade A-C or Equivalent
  • Previous relevant experience in a similar role
  • Experience of using multiple Microsoft office software systems
  • Business Admin Qualification

Assessment Method

Essential criteria
  • GCSE Mathematics Grade A-C or Equivalent

Assessment Method

Essential criteria
  • Customer Service experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kim Hawkins
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
456111 2001
Additional information

Monday, Tuesday, Wednesday - 8:00 - 18:00

Friday - 8:00 - 17:30

Apply online nowAlert me to similar vacancies