Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.
- Hours
- Part time - 22.5 hours per week
- Job ref
- 253-0625-7205318
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,169 per annum, pro rata
- Salary period
- Yearly
- Closing
- 03/07/2025 23:59
Employer heading

Care Support Worker Children's Outpateints
NHS AfC: Band 2
Job overview
An excellent opportunity has arisen for highly motivated, enthusiastic and caring individual to join our Children's Outpatients Department within The Dudley Group NHS Foundation Trust. You will be part of a team providing high quality care to our Children and Young People.
Main duties of the job
The Clinical Support Worker will work together with members of the Nursing / Children’s Services team and contribute to the implementation of a high standard and individualised patient care under the direction of a registered nurse.
The post holder will be required to communicate effectively with other members of the health care team, patients and relatives and must be able to recognise and report to the appropriate person any changes in the patient’s condition which may require the intervention of others.
The post holder will communicate to the Team Leader any clinic administrative/organisational problems that impact upon the smooth running of clinics and/or the patient pathway through the outpatient service.
The post holder will be assessed on appointment on their level of competence and required as part of the Trusts training and development programme for clinical support workers to undertake a structured pathway of development to include basic skills and in house development programme.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
The Dudley Group NHS Foundation Trust recognises the values and transferable skills that the Armed Forces community bring and recognise their compatibility with NHS roles.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications & Education
Essential criteria
- Maths and English qualification – GCSE A-D, or Grade 4-9, or Functional Skills Level 1
- Care Certificate or ability to complete within 12 weeks of commencing employment
- QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
Knowledge and Training
Essential criteria
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Prepared to undergo further training
- Able to use and update IT systems with patient information
- An understanding of their role within the team.
Experience
Essential criteria
- Able to assess patient’s health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Regular contact with bodily fluids when carrying out interventions and or treatments
- Frequent moderate/intense effort required for periods of time.
Desirable criteria
- Experience in a healthcare environment
- Manual handing of patients (including toileting, bathing and turning patients), equipment and stores
Communication & Relationship Skills
Essential criteria
- Evidence of effective communication skills including Verbal Written (legible handwriting) Non-verbal Compassion and respect
- Ability to communicate appropriately with patients, relatives and / or carers
- Ability to communicate effectively with staff / multidisciplinary team
- Positive and enthusiastic approach to work
- Courteous and polite
Analytical & Judgement Skills
Essential criteria
- Ability to use own initiative
Planning & Organisational Skills
Essential criteria
- Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
- Flexibility to work across the Health Economy.
Equality, Diversity, Inclusion and Trust Values
Essential criteria
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kerry Franklin
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01384456111
- Additional information
01384 456111 ext 2298
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