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Job summary

Main area
Pharmacy
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 37.5 hours per week (Late night, weekend and bank holiday commitment)
Job ref
253-0826-8192665
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£25,272 per annum
Salary period
Yearly
Closing
01/09/2026 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Pharmacy Assistant Technical Officer

NHS AfC: Band 2

Job overview

To assist with the smooth running of the daily activities in the receipt of requests for medicines and information relating to the supply of medicines. Provide assistance to other pharmacy staff working within their work area. To undertake planned work supported by the provision of clear standard operating procedures under the supervision of the Dispensary Manager. A structured, competency-based scheme will support the post holder.

Main duties of the job

Support the Pharmacy Dispensary by:

  • Providing a meet and greet/information function to patients, staff and visitors. Upholding Trust values and meeting GDPR standards.
  • Receiving physical and electronic prescriptions from patients and healthcare professionals.
  • Monitoring the Trusts electronic prescribing dashboard, printing electronic prescriptions and supply requests.
  • Monitoring and tracking the Pharmacy departments workflow by using the PTS tracker, ensuring that all bar coding and recording of work if correct.
  • Undertaking 'point of dispensing' checks for patient eligibility for free prescriptions.
  • Collecting prescription charges.
  • Ensure the patient waiting room meets very good patient experience standards.
  • Answer phone enquiries relating to the supply of medicines.
  • Provide a courteous, prompt and accurate response to personal and telephone enquiries into the department.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. 

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

For full details around responsibilities for this role please refer to the attached job description.

Person specification

Qualifications and Education

Essential criteria
  • GCSE (or Equivalent) in Maths and English grade C or above.
Desirable criteria
  • NVQ Level 2 Pharmacy Services or Unit accreditation within specailsied area, and/or equivalent experience, e.g., validated training as Pharmacy Assistant.

Knowledge and Training

Essential criteria
  • Good numeracy and literacy skills.
Desirable criteria
  • IT literate, use of databases, Microsoft etc.

Experience

Desirable criteria
  • Previous (recent) experience working in a reception job role.
  • Previous (recent) experience working in a pharmacy (e.g Saturday/vacation work)

Planning Skills

Essential criteria
  • Able to work during the normal working week, extended hours, weekends and bank holidays.

Equality, Diversity, Inclusion and Trust Values

Essential criteria
  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze AwardENEI 2024 Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Butcher
Job title
Dispensary Manager
Email address
[email protected]
Telephone number
01384 244031
Additional information

For any queries please contact Hannah Butcher by emailing [email protected] or call on 01384 244031.

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