Job summary
- Main area
- Surgical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.
- Hours
- Full time
- Part time
- Job ref
- 253-0725-7208815
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hosptal
- Town
- Dudley
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 06/08/2025 23:59
Employer heading

Patient Flow and Capacity Co-ordinator (Tracker) - ESH
NHS AfC: Band 3
Job overview
Patient Flow and Capacity Co-ordinator (Tracker)
Band 3
Emergency Surgical Hub
1x 36 hour post & 1x 28 hour post
An exciting opportunity for an exceptional individual has become available within the surgical division to help direct and improve patient flow and outcomes. As a patient flow and capacity coordinator you will be joining a highly motivated and dynamic team within the Emergency surgical Hub and other surgical wards who every day strive to achieve great patient care and experience. As a brand-new role within the surgical setting, you will be awarded with fantastic opportunities to help develop the service further and have a huge impact on patient experience by helping to reduce waiting times during their time in hospital.
We are seeking an individual with vision, creative ideas and a "can do" approach and most importantly someone who is passionate about making a difference to our surgical patient's journey throughout their admission. You will be supported by a well-established, experienced team who are strong advocates for always improving patient care and experience.
Main duties of the job
The Emergency Surgical Hub Patient Flow and Capacity Co-ordinator is an essential role within the Surgical Directorate.
The post holder will provide a comprehensive service to the trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. Working closely with the surgical bed manager to monitor and facilitate patient flow to achieve the 4 hour National Patient Safety Initiative and avoid 12hr DTA breaches.
The post holder will also be responsible for the organisation of the Surgical HOT clinic bookings within the Emergency Surgical Hub, working alongside medical staff, nursing staff, advanced nurse practitioners and the emergency surgery coordinator. The post holder will need to liaise with the consultants within the speciality in order to book the appropriate patients into the HOT clinics.
The role requires a consistent and coordinated approach to the operational management of patient flow. Patient flow within the organisation is pivotal to the quality of patient care to enable the team to provide a positive, safe, patient experience with no delays.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications and Education
Essential criteria
- GCSE Pass in English Language and Maths minimum Grade C / Level 4-9) or equivalent
Skills and Experience
Essential criteria
- Previous administration and clerical experence
- Excellent communication skills
- Good organisational skills
- Experience of close liaison with members of multidisciplinary team
- Excellent customer service skills
- Understanding of confidentiality
- Computer literate
Desirable criteria
- Previous relevant experience in a similar role
Interests and Motivation to Job
Essential criteria
- Willingness to attend in-service training days
- Commitment to unit and colleagues
- Flexibility in working hours
Desirable criteria
- Evidence of personal and professional development
Personal Qualities
Essential criteria
- Ability to work as part of team
- Confident telephone manner
- Non-judgmental when dealing with the public
- Able to relate to the general public calmly and in a professional manner
- Able to deal with a steady flow of work and sudden episodes of influx of work
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Leanne Beedles
- Job title
- Matron - ESH, ENT & Gynaecology
- Email address
- [email protected]
- Telephone number
- 01384 456111 Extension 2655
- Additional information
Email: [email protected]
Telephone: 01384 456111 Extension 2655
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