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Job summary

Main area
Trauma
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 24 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-0825-7427113
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russells Hall Hospital
Town
Dudley
Salary
£24,465 Pro Rata Per, Annum
Salary period
Yearly
Closing
10/09/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Ward Clerk - B2 Trauma

NHS AfC: Band 2

Job overview

Ward Clerk - Ward B2 Trauma

Permanent 

24 Hours

We are looking for an efficient and well organised Ward Clerk to join Ward B2,  Trauma ward.

Our successful candidate will have good administration skills, excellent customer service skills, the ability to prioritise the demands of a busy environment, work autonomously, and be able to prioritise and work well within a team, be able to communicate effectively with members of the public both face-to-face and offer the phone.

 

Main duties of the job

To ensure that patient’s medical records are maintained in the correct manner from admission to discharge and also provide an efficient reception, telephone and clerical service to the ward.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. 

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.  We believe no-one should have to sacrifice family, friends, or their personal interests for work.  We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. 

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. 

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.  

 

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications & Education

Essential criteria
  • English Language, GSCSE C or above/equivalent
Desirable criteria
  • NVQ Level 3 Business & Administration
  • RSA 1 typing/word processing or equivalent

Knowledge & Training

Essential criteria
  • Working knowledge of Microsoft Office packages
  • Computer literate
  • Undertake further bespoke computer training
  • Understanding of confidentiality
  • Demonstrate a knowledge of duties required for the post
  • Willing to undertake further training/development
Desirable criteria
  • Working knowledge of Patient Management System

Experience

Essential criteria
  • Experience of using computer database systems
  • Previous experience of working within the NHS
  • Working in Customer Care dealing with the public
  • Previous experience of clerical or administrative duties
  • Work without direct supervision
  • Flexible duties to meet service needs

Communication & Relationship Skills

Essential criteria
  • Articulate - efficient communication skills
  • Reception/Telephone skills
  • Ability to work as part of a multi-disciplinary team
  • To provide an efficient service within a busy environment

Analytical & Judgement Skills

Essential criteria
  • Able to use own initiative and work on your own

Planning & Organisational Skills

Essential criteria
  • Organisational skills
  • Enjoy a varied workload

Physical Skills

Essential criteria
  • Accurate keyboard skills
  • Legible handwriting
  • Attention to detail
  • Motivated
  • Able to work alone for periods of time without close supervision

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sabrina Sandhu
Job title
Lead Nurse
Email address
[email protected]
Telephone number
01384 456111
Additional information

Sabrina Sandhu - Lead Nurse B2 Trauma

Email: [email protected]

Ext 2774

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