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Job summary

Main area
Administration Staff
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (5 day working week)
Job ref
407-SURGERY-7958056
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Manor Hospital
Town
Walsall
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
24/08/2026 23:59
Interview date
15/09/2026

Employer heading

Walsall Healthcare NHS Trust logo

Orthoptic Administration Clerk

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT    COMPASSION    TEAMWORK    PROFESSIONALISM

Job overview

This role is an opportunity for a hardworking and professional individual to join the Orthoptic Administration team at Walsall Manor hospital. 

The service currently consists of 6 Orthoptists, 2 Optometrists and 2 Administration staff.  

The contract is part time (30 hours) over a 5 day working week, with the opportunity for flexibility on working hours and days. 

The main role of the job is to assist with the day to day running of a busy clinical department, for example, reception duties, collecting and preparing patient notes, receiving referrals and taking phone calls. The candidate should be computer literate, have a good manner with patients and the public. 

Although experience in these areas would be desirable, full training would be provided to the right candidate.  

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

·               To manage patient telephone / email queries on behalf of the Orthoptic team

·               To add patient referrals to the Orthoptic waitlist and to ensure orthoptic clinics are booked to capacity from the appropriate waitlists.

·               To print referrals from the E-referral systems

·               To manage patient appointment via electronic systems. Including Envoy and Patient engagement portal

·               To book / amend / patient appointments in Orthoptic/specialist clinics as required

·               To locate and collect, dock and prepare medical notes in a timely fashion.

·               To ensure that any loose papers are filed in patients notes. This will include collecting notes from multiple departments across the hospital

·               To provide clerical support to the Head Orthoptist and lead clinicians.

·               To monitor and order stationery supplies.

·               To participate in department and Mandatory training.

·               To be able to liaise with GP surgeries regarding queries relating to patient details and referrals

·               To communicate effectively with other members of the Orthoptic team, consultant ophthalmologists, medical and nursing staff, GPs, and other outside agencies.

·               To  book interpreting services.

·                To communicate effectively with patients and carers regarding their orthoptic clinic appointments

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

This role is a clerical administrative role located within the Orthoptic department. The main duties of the job include answering phone calls to the orthoptic department, booking in orthoptic patients at the paediatric reception and preparing and collecting clinical notes for orthoptic clinics. 

The post is situated in the paediatric orthoptic department, but at times the post holder may be situated in other ophthalmology locations in Walsall Manor Hospital.

Person specification

Experience

Essential criteria
  • 5 GCSE grade A-C including English and Maths
Desirable criteria
  • Previous Health Care / Patient facing experience
  • Experience with medical IT systems Eg. Careflow / Fusion / Choose and Book

Qualifications

Essential criteria
  • 5 GCSE's including Math and English Grade C or above / or equivalent

Skills

Essential criteria
  • Computer literate with Microsoft systems
Desirable criteria
  • Awareness or experience with hospital It systems

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Kerry Carter
Job title
Head Orthoptist
Email address
[email protected]
Telephone number
01922 721172
Additional information

01922 721172 ext 7244

 

For addition enquires contact [email protected]

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