Job summary
- Main area
- Clinical Support Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- 37.5 hours per week (full time pro rata)
- Job ref
- 407-WCCSS-7182427
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 13/11/2025 18:00
Employer heading
Admin& Clerical Support Worker
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
To provide a comprehensive clerical first point of contact for a fast-paced Paediatric Phlebotomy outpatients
Clinic as part of the Paediatrics Care Group.
This involves direct contact and communication with patients and Trust staff daily.
The post holder will assist all services areas within the Phlebotomy Department outpatient service
covering all duties which include, booking in patients attending the service, taking patient queries,
answering telephone enquiring from patients and trust staff and sorting post.
Main duties of the job
To participate in general reception duties, always dealing with the public and patients in a tactful and courteous manner. This will involve dealing with patients and/or their carers/representatives where cultural and language differences and/or physical and/or special needs and/or angry/distressed patient make excellent communication skills essential.
Providing and receiving sensitive and personal information from patients and/or their representatives/carers where confidentiality must be maintained.
Ensure that the telephone is answered in a timely manner and all callers are always dealt with efficiently and courteously.
Book appointments for patients as required.To perform telephone duties that include making and receiving calls to patients and Trust staff and conveying complex, sensitive information to hospital clinicians, GP surgeries, other healthcare professionals and external agencies in line with departmental policies and the Data Protection Act
· To cover the Paediatric Outpatient reception area, meeting patients politely, efficiently and professionally, checking all relevant details and processing requests as required by ICE or other booking services.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
· To accurately check and record patient details obtaining all relevant information and clinical details on patient record systems, highlighting and discrepancies for further investigation.
· To ensure relevant and adequate stationery and pathology consumable supplies are available for the smooth running of all departments in liaison with the Care Group Management.
· Will be required at times to work under own initiative.
· Adhere to the Trusts complaints procedure with regard to written and verbal complaints using appropriate referral mechanisms to resolve given situations.
· Will form effective communication with colleagues and all other departmental staff to ensure adequate arrangements are made to carry out all assigned duties.
· Staff have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers with an open ‘no blame’ culture.
· The post holder will be required to take part in any necessary training programmes to maintain an in-depth knowledge of work procedures and practices related to the departments within he Care Group and the Trust Organization.
· The trust operates a system of IPDR for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service needs.
Person specification
Qualifications
Essential criteria
- Maths and English grade C or equivalent
- RSA 1 Typing/keyboard skills
Experience
Essential criteria
- Previous experience of working in an hospital setting
- Previous experience working in an office environment.
- Good IT knowledge
Desirable criteria
- Use of clinical systems
Skills
Essential criteria
- Able to work as part of a team and using own initiative.
- Good organisational skills, including prioritising workload.
Competencies
Essential criteria
- Maintain confidentiality
- Knowledge of Health and Safety
- Good communication skills
- Good interpersonal skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Mirza
- Job title
- Care Group Support Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
extn 8302
If you have problems applying, contact
- Address
-
Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
- Telephone
- 07890305746
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