Job summary
- Main area
- Imaging
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 37.5 hours
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-WCCSS-7562985
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor Hospital
- Town
- Walsall
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 19/11/2025 23:59
- Interview date
- 18/12/2025
Employer heading
Clerical Officer - Imaging
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.
The post is for 37.5 hours/week which include evening and weekend work on a rota basis.
Main duties of the job
WALSALL HEALTHCARE NHS TRUST
MANOR HOSPITAL - IMAGING SERVICES
Full time posts - Permanent Contract - 37.5 hrs per week
Pay Scale: AfC Payband 2
The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.
Applicants must possess:
A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
Business and Administration Level 2 is desirable
Demonstrate excellent prioritisation and time management skills and adaptability.
Have excellent communication skills
Good organisation skills
Flexible working approach
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Detailed job description and main responsibilities
Principal Duties
Ø The post holder must be competent in administration support.
Ø Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
Ø Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
Ø Requesting necessary items, information or services from other departments
Ø Responding promptly and appropriately to all external and internal telephone queries.
Ø Providing clerical support as assigned.
Ø Communicating appointments or examination information to patients or carers.
Ø Exercising judgment to record and report all relevant information as appropriate.
Ø Maintaining confidentiality and adhering to all organisational policies relating to the job.
Ø Responsible for processing imaging referrals as assigned.
Ø Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.
Ø Processing detail relating to patients and staff promptly and in organised and accurate manner.
Ø Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
Ø Receiving, welcoming and directing visitors as they arrive in the department.
Person specification
QUALIFICATIONS
Essential criteria
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English
Desirable criteria
- NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience
EXPERIENCE
Essential criteria
- Have previous experience of working within an office environment
- Good communication skills
Desirable criteria
- Good organisational skills
KNOWLEDGE
Essential criteria
- Good IT knowledge
Desirable criteria
- Experience of working in a busy Radiology department
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carrie Birkett
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
For further information please contact Carrie Birkett on 01922 721172 ext. 6076
If you have problems applying, contact
- Address
-
Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
- Telephone
- 07890305746
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