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Job summary

Main area
Imaging
Grade
NHS AfC: Band 2
Contract
Permanent: 37.5
Hours
Full time - 37.5 hours per week
Job ref
407-WCCSS-8153096
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare
Town
Walsall
Salary
£25,272 per annum
Salary period
Yearly
Closing
09/09/2026 23:59

Employer heading

Walsall Healthcare NHS Trust logo

Care Support Worker-Imaging

NHS AfC: Band 2

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

 

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

 

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

 

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

 

RESPECT    COMPASSION    TEAMWORK    PROFESSIONALISM

Job overview

The Care Support Worker (Band 2) is an integral member of the Imaging team, working under the direct supervision of registered practitioners. The role supports safe, effective and compassionate patient care across designated Imaging areas, including antenatal imaging and A&E X-ray.

The post holder will provide non-registered clinical support, act as a trained chaperone for intimate examinations, assist with patient preparation and movement, and support the maintenance of a safe and efficient clinical environment. The role contributes to patient dignity, flow, safeguarding and overall service delivery while allowing registered staff to focus on regulated imaging activity.

 

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

Support patients before, during and after imaging procedures under the direction of registered staff

Act as a trained chaperone for intimate examinations in line with Trust policy

Assist with patient preparation, mobility, transfers and supervision

Maintain clean, safe and well-prepared imaging and clinic environments

Support infection prevention and control standards

Assist with stock management, equipment cleaning and room set-up

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns regarding patient safety, dignity or wellbeing promptly

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice.

The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance.

The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team.

The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience.

Main Responsibilities

Patient Care and Support

Welcome, assist and reassure patients and relatives in a compassionate and professional manner

Support patient preparation and aftercare as delegated by registered staff

Act as a chaperone during intimate examinations in line with Trust policy

Assist with patient mobility, transfers and positioning using appropriate equipment

Observe and report any changes or concerns in a patient’s condition

Environment and Equipment

Prepare and maintain imaging rooms and clinic areas

Clean equipment and clinical areas in accordance with infection control policies

Assist with stock control, deliveries and equipment checks

Communication and Teamworking

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns appropriately and in a timely manner

Support a positive, respectful and inclusive working environment

Governance, Safety and Professional Practice

Work within Trust policies, procedures and competencies

Maintain patient confidentiality and data protection standards

Participate in training, supervision and Personal Development Reviews

Contribute to audits, quality improvement and service development activities as required

Person specification

Qualifications

Essential criteria
  • NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
  • Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
  • Maths and English qualification or equivalent

Experience and Skills

Essential criteria
  • Experience working in a healthcare or patient-facing environment
  • Ability to work under supervision and follow instructions appropriately
  • Ability to recognise own limitations and escalate concerns when required

Communication and Personal Attributes

Essential criteria
  • Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
  • Demonstrates compassion, respect and professionalism
  • Understanding of the importance of privacy, dignity and confidentiality

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note this vacancy may close early due to high volume of applications

Documents to download

Apply online now

Further details / informal visits contact

Name
Nathan Williams
Job title
Matron Clinical Support Services
Email address
[email protected]
Telephone number
01922 721721

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS
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