Job summary
- Main area
- Maternity services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Can be across 7 day working all shift patterns.)
- Job ref
- 407-WCCSS-7439707
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHS Trust
- Town
- Walsall
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 19/09/2025 08:00
Employer heading
Ward Clerk Maternity Services
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
We are currently looking for an enthusiastic hard working individual to join our ward clerk team here within the maternity services. Main roles will include working alongside the clinical team within maternity and performing administrative tasks for maternity services. **This is a rotational role so you could be based in any area of maternity services including delivery suite, wards, antenatal clinic and community midwifery.
For further information or to arrange an informal visit please contact
Donna Perkins - Antenatal Clinic Manager
Main duties of the job
To provide an efficient, effective and comprehensive administrative support for the ward/department/area
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.
The post holder will be expected to provide flexible cover within the whole of Maternity Services covering a range of different shift patterns (if applicable).
You will be covering all areas of Maternity and providing general administration support to the Care Group.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Detailed job description and main responsibilities
Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients
Communicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
Analytical & Judgemental
Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
Planning and Organisation
Organises own workload
Organises patient transportation, discharges, appointments and patient admissions
(ADTs)
Person specification
Experience
Essential criteria
- Experience of reception / ward clerk / clerical tasks.
Desirable criteria
- Experience in a hospital setting
- Working within a team
Qualifications
Essential criteria
- NVQ 2 in Administration or Business Management, or equivalent based on role
Desirable criteria
- healthcare related admin qualifications / experience
Skills
Essential criteria
- Excellent IT skills
- Excellent communication skills
- Flexible and adaptable to roles
Desirable criteria
- Dealing with the public
- Experience multi tasking
- public / front facing clerical or admin duties
Knowledge
Essential criteria
- Patient management systems
- Must be able to demonstrate an understanding of confidentiality in the workplace.
- Must have basic Knowledge of Child protection issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Donna Perkins
- Job title
- Antenatal Clinic Manager
- Email address
- [email protected]
- Telephone number
- 07966169392
If you have problems applying, contact
- Address
-
Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
- Telephone
- 07890305746
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