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Job summary

Main area
Pharmacy
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
407-WCCSS-7446896
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare NHS Trust
Town
Walsall
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
16/11/2025 23:59
Interview date
24/11/2025
Walsall Healthcare NHS Trust logo

Pharmacy Informatics Officer

NHS AfC: Band 5

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
 
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

 

 RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

 

 

Job overview

This is a key role within our organisation and exciting time to join Walsall Healthcare NHS Trust as we embark on our ePMA journey. The Pharmacy Informatics Officer will act as a specialist, providing technical support, configuration and testing expertise, and superuser status for the clinical systems utilised at WHT to meet the needs of the Trust. 

Main duties of the job

The post-holder will support the Principal Pharmacist - ePMA and Digital Medicines Management in:

  • the technical aspects of the development and implementation of clinical pharmacy systems (including software and hardware).
  • ensuring business as usual is maintained for clinical pharmacy systems 
  • developing and implementing business continuity plans in the event of systems failure
  • providing data analyst support by producing data reports

Work together with partners such as IT to ensure that the clinical pharmacy systems are used to support medicines optimisation initiatives and that they meet cyber security requirements of Walsall Healthcare NHS Trust.

Support and help provide training for clinical pharmacy systems for all staff groups across the Trust.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

We are committed to welcoming and making everyone feel valued at Walsall Healthcare NHS Trust and embody the Trust's values and behaviours. We promote a culture on based on fairness, respect, honesty and trust with both patients and staff being at the heart  of all that we do.

 

 

 

Detailed job description and main responsibilities

  1. To support the implementation, maintenance and future development of the clinical pharmacy systems, working closely with the Pharmacy and Trust digital project teams.
  2. To be a superuser for the clinical pharmacy systems, developing routine housekeeping of the systems to ensure optimal performance and contributing to the development of business continuity plans.
  3. To maintain and update drug template files for the clinical pharmacy systems and implement the required medicine configuration workflows so they are reproducible through testing to provide clinical assurance.
  4. Contribute to troubleshooting issues identified by users with clinical pharmacy systems , facilitating training where required.
  5. To help facilitate improvements in digital literacy for pharmacy staff in conjunction with the training team in readiness for clinical pharmacy system implementation.
  6. Liaise with medical, nursing, midwifery, allied health professionals and support staff to ensure effective use of clinical pharmacy systems.
  7. Test business continuity plans.
  8. Produce routine reports to capture and communicate prescribing and administration information of patients to healthcare professionals.
  9. Produce ad hoc reports for auditing and other purposes

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent or experience in an IT service environment with evidence of relevant skills
Desirable criteria
  • Microsoft Office Qualifications – MOS expert level or ECDL advanced
  • Project management qualification

Knowledge and Experience

Essential criteria
  • Experience of working in healthcare setting.
  • Relevant experience in configuring and optimising clinical systems.
  • Knowledge of data validation and change management processes
  • Experience in developing business continuity plans.
  • Relevant experience and knowledge of developing data processes and databases
  • Knowledge of using data from multiple information systems
  • Experience of writing standard operating procedures
  • Experience of writing training materials
  • Experience of providing training to wide range of staff groups
Desirable criteria
  • Experience of working within hospital pharmacy

Skills and Aptitudes

Essential criteria
  • Able to work as part of a team.
  • Ability to manage equipment resources within the Pharmacy Department.
  • Excellent written and oral communication skills.
  • Ability to influence others, motivate staff and manage change.
  • An ability to effectively communicate in difficult or emotionally challenging situations.
  • Strong analytical skills.
  • Able to multitask.
  • Ability to work in a busy environment to deadlines.
  • Ability to prioritise own work and that of the team.
  • Ability to work to a high degree of accuracy.
  • Ability to work effectively under pressure whilst continuing to deliver key targets.

Competencies

Essential criteria
  • Able to use and configure a wide range of clinical informatics systems
  • Able to present and explain results of analysis via written and verbal communication, appropriate to the audience.
  • Working knowledge and experience of databases including database interrogation tools, e.g. t-SQL, SSIS, SSRS
  • Able to produce dashboards with Power BI
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shahzan Zafar
Job title
Principal Pharmacist - ePMA and Digital Medicines
Email address
[email protected]
Telephone number
01922721172
Additional information

ext 6681

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Manor Hospital
Moat Road
Walsall
West Midlands
WS2 9PS
Telephone
07890305746

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