Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 407-CORP-7995316
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Manor Hospital
- Town
- Walsall
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 24/06/2026 23:59
Employer heading
Education Centre Receptionist
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the Education Centre team as a Band 2 Receptionist within the Manor Learning and Conference Centre (MLCC).
This post is ideal for an individual who is a good team player with excellent customer service and communication skills with the ability to work on your own and have a flexible approach to cover service requirements.
The position is for 30 hours per week, between the hours of 8.00am and 5.00pm on a flexible basis as the service requires.
Some evening and weekend working will occasionally be expected.
Main duties of the job
To act as MLCC reception point for visitors and staff to the department and co-ordinate activities within the Centre.
To work as part of the Education Centre Team and provide general administration support.
To maintain the system for room bookings from internal and external enquiries.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
To receive incoming calls, filtering calls and resolving queries where appropriate. In addition, monitor electronically transmitted information via email, filtering and resolving queries where appropriate.
Monitor centre usage and report on cancellations and Did Not Attend (DNA).
To book rooms for users of the centre.
To provide support for general equipment used within MLCC, including multi-media and IT equipment in preparation for learning activities and setting up and cleaning the vending machines.
To be responsible for ensuring all rooms are adequately and appropriately resourced prior to use, reporting issues as necessary.
Participate in a rota for setting up and putting away visual display equipment and furniture within the rooms.
To open, sort, distribute and action where appropriate, incoming mail. To maintain appropriate filing and records.
Follow local procedures for recording invoices and departmental budget codes for charging purposes.
Book catering for all centre users and Trust events.
Generate catering reports for submission to the supplier, chasing outstanding requests for catering prior to submitting reports and ensuring vending machines are allocated as appropriate.
To take part in team meetings.
To log jobs with the Estates Helpdesk or outside agencies as required and monitor progress.
To maintain an accurate inventory for all equipment and resources for MLCC ensuring all equipment is well maintained and stored safely.
To present a professional appearance which gives a positive image of the Trust and act in a manner which is appropriate and inspires confidence.
There is a requirement for physical activity within this post as it will include moving and lifting of audio visual and IT equipment, moving and lifting of tables and chairs on a regular basis to provide required room layouts.
Will be expected to work during evenings & weekends on an occasional basis as required.
Person specification
Qualifications
Essential criteria
- English Language GCSE C or above or equivalent
- NVQ level 2 Business Administration or equivalent
Knowledge and Experience
Essential criteria
- Previous Customer Service experience
- Demonstrates effective IT skills including proficient use of Microsoft Office applications
Desirable criteria
- Demonstrable experience in a Reception Environment
- Ability to use Bookwise booking system
- Technical Knowledge in visual display equipment
Key Competencies
Essential criteria
- Ability to work effectively as part of a team
- Ability to communicate effectively with a range of people, face to face, over the telephone and in writing including staff at all levels.
- Demonstrates effective problem solving skills and produce accurate work
Desirable criteria
- Ability to demonstrate effective organisational skills
- Ability to prioritise own work and meet deadlines
- Demonstrates the ability to effectively maintain paper/electronic information systems/databases.
Skills and Apitudes
Essential criteria
- Demonstrates the ability to stay calm under pressure
- Demonstrates the ability to meet the needs of the service
Desirable criteria
- Assertive when necessary
- Ability to work independently using own initiative
Flexibility
Essential criteria
- Participate in a rota for setting up and putting away visual display equipment and furniture within the rooms
- Will be expected to work during evenings & weekends on an occasional basis as required
Other
Essential criteria
- The ability to work flexibly to meet the needs of the service
Desirable criteria
- Ability to undertake training/learn new skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rachael Bayley
- Job title
- Education Centre Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
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