Job summary
- Main area
- Surgical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00pm)
- Job ref
- 407-SURGERY-8227481
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Hospitals NHS Trust
- Town
- Walsall
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 16/09/2026 08:00
- Interview date
- 07/10/2026
Employer heading
Elective Access Co-Ordinator inpatients
NHS AfC: Band 3
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
The Access Team are looking to recruit an enthusiastic, self motivated Elective Access Co-Ordinator for Inpatients to complement our existing friendly team. Your involvement in our team will help our commitment to delivering maximum theatre utilisation for the Division of Surgery, by monitoring capacity and demand in conjuction with the Inpatient Access Team Leader.
You will have good organisational skills and be able to manage your workload effectively. It is essential that you are competent using Careflow, Bluespier and Microsoft office packages.
We require good communication skills and an excellent telephone manner. Professionalism is expected within this role at all times. You will have good command of the English language with the ability to understand and accurately convey verbal and written information.
For further details/informal visits contact :
Main duties of the job
- Booking of patients procedures for Division of Surgery
- Co-ordinate workload for Inpatient Access Team Booking Clerks
- Managing waiting lists and surgery bookings.
- Liaising with consultants, ward staff, theatres, GPs, and community services to ensure smooth patient pathways.
- Contacting patients regarding admission dates, appointments, and pre-operative assessments.
- Monitoring and esclation of patients cancelled and require redating within 28 days
- Maintaining accurate patient records on hospital systems.
- Monitoring performance against NHS access targets and escalating delays or capacity issues.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
To coordinate the workload for the Access Administrators and Call Centre Operatives
• Complete daily reviews of theatre utilisation across the specialities identifying where cases need to be added
• To identify daily where capacity cannot be utilised and escalate as appropriate.
• Provide staffing rotas for Administrators with the support of Elective Access Booking Manager
• Ensure that patients’ appointments for Pre-assesments are booked
• Ensure all My Pre-op Links are sent within the Team
• Create reports using IT applications using Microsoft Products..
• Ensure all patients are verbally accepted and comments reflected in careFlow
• Ensure all validation letters for TCI’s are sent out in a timely fashion
• Ensure all PL2 patients are dated with timeframe prior to breech date
• Ensure all attendance and Theatre Actions are completed weekly following on from Theatre Meeting
• Ensure all on the day cancellations are dated within 28days
• Circulate upcoming procedures for the upcoming 2 weeks to Care Groups and Consultants
• Co-ordinating work for Administrators, by monitoring Patient Tracking List (PTL) and long waiter reports to ensure patients are dated and appointed timely and in strict date order under direction of Elective Access Booking Manager
• Work with Elective Access Booking Manager to maintain departmental KPI’s.
• Handling of outgoing post, ensuring that patient appointment letters/TCI letters are posted timely following scheduling or booking of appointment.
• Demonstrate own job role tasks to new staff, bank/agency staff and/or students within Easi-book
• Contribute to an efficient running of all services related to the job ensuring that confidentiality and data protection adhered to
• Have a full working knowledge of the Organisations Patient Management CareFlow, Ultramed, Envoy and skills and knowledge maintained to ensure effective service delivery.
• Represent the team for meetings held across the trust, appropriate to banding.
• Ensure staff member is allocated to calls daily and calls do not exceed the 10% call abandonment rate
• Have an awareness of 18 week RTT and its implications with regards to appointing/cancelling/rescheduling appointment.
• Use of email in an effective and professional manner to communicate with departments, clinical and non-clinical colleagues.
• Ensure that defective equipment is reported to IT Service Desk
• Under take other ad-hoc duties as requested in line with grade of the post.
• Attend regular team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.
Person specification
Education
Essential criteria
- Good Standard level of education (2 GSCE’s or equivalent. 1 of which must be English Language)
Desirable criteria
- NVQ level 2 in Customer Services or first line management diploma (or equivalent experience)
- NVQ level 3 in Customer Services or first line management diploma (or equivalent experience)
Experience
Essential criteria
- Experience co-ordinating complex routine work/activities, often requiring adjustment
- Experience with dealing with patients or working in a customer focused environment.
- Experience of using Hospital patient management systems (e.g.Medway)
- Experience of speciality working
Desirable criteria
- Experience of updating and maintaining Directory of services and e.RS booking system
Skills
Essential criteria
- Good keyboard, IT and administrative skills
- Working knowledge for Microsoft office packages (Word, Excel)
- Ability to use judgment involving facts and situations to resolve issues within service
Desirable criteria
- Knowledge of RTT 18 weeks pathway
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sara Clarke
- Job title
- Outpatients Care Group Support Manager
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
Sara Clarke
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