Job summary
- Main area
- People Analytics, Intelligence and Optimisation
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (hybrid - office/home)
- Job ref
- 381-CO-6147294
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust-Hybrid Working
- Town
- West Bromwich
- Salary
- £58,972 - £68,525 per annum
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Head of People Analytics and Optimisation
NHS AfC: Band 8b
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
We are seeking a dynamic and experienced individual to join our team as the Head of People Analytics and Optimisation. This is an exciting opportunity to play a key role in shaping the future of our organisation.
Business intelligence and optimisation are crucial change aspects because they provide the data and insights necessary to make informed decisions. They allow organisations to understand their current state, identify areas for improvement, and measure the impact of changes.
In the context of this role, People Analytics and Optimisation are particularly important. They enable the organisation to understand its workforce better, identify trends and patterns, and make evidence-based decisions about recruitment, retention, and development. This, in turn, helps to ensure that the organisation has the right people, with the right skills, in the right places, at the right time - which is essential for delivering high-quality services and achieving strategic objectives.
Main duties of the job
Key responsibilities include:
- Leading the People Intelligence Team to support the operational needs of the Trust with high-quality, timely information.
- Overseeing a range of systems including Electronic Staff Record (ESR), Access databases, Allocate Roster Software, TRAC Recruitment System, and other intelligence systems.
- Leading Systems Implementation projects to completion and transfer to BAU.
- Developing key stakeholder relationships and creating awareness of the workforce intelligence agenda.
- Contributing to the development and implementation of the People and OD Strategy.
- Devising and implementing a robust and deliverable workforce planning cycle to meet with integrated financial planning and ICS timelines.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
See the attached Job Description and Person Specification for the full duties and requirements of the role.
Person specification
Experience
Essential criteria
- Experience managing people systems: Employee Records and electronic roster suites.
- Recent experience of undertaking workforce planning preferably in an NHS organisation
- Career based use or exposure to local Databases (e.g. Microsoft Access)
- Evidenced implementation of new processes, systems, or functionality across an organisation.
- Record of service delivery and innovation in a complex, customer centred and/or system/information environment.
- Experience at management level, taking responsibility for meeting a wide range of service and business performance targets.
- Experience of setting and delivering of KPIs and SLAs to meet organisational need.
- Proven experience delivering and implementing system change raising performance.
- Experience of implementing improvement, monitoring change, and assisting staff in changing their working practice
Desirable criteria
- Experience managing functionality in ESR and/or Health Roster.
- Implementation of new systems in a Healthcare Setting
- Experience of delivering HR system services in a large organisation
- Change/Process Management experience within a Systems setting
Qualifications
Essential criteria
- Educated to master’s degree or equivalent knowledge and experience.
- Formal training in Workforce Planning or equivalent career experience.
- Formal qualification or relevant experience in data manipulation or analysis tools (e.g. Excel, BI)
Knowledge
Essential criteria
- Ability to develop effective working relationships with stakeholders at all levels.
- Excellent communication skills, both written and verbal and ability to understand complex issues.
- Excellent organisational skills and the ability to prioritise and work using own initiative.
- Attention to detail and accuracy.
- Ability to use own initiative and judgement in dealing with complex problems and providing effective solutions.
- Ability to work to deadlines and respond to changing and competing service priorities, managing time effectively.
- Excellent IT skills, including Microsoft (Excel, Access, and Word) and ability to use other systems, as required.
Personal Qualities
Essential criteria
- Ability to work effectively within a team environment.
- Strong leadership skills
- Able to use initiative and think creatively
- Able to problem solve
- Able to show empathy
- Strong persuasive/influencing skills
- Able to use research skills
- Able to exercise project management skills
- Able to work autonomously as a subject matter expert
- Ability to build and maintain strong working relationships and work collaboratively with a range of internal and external stakeholders
- High level of tact and diplomacy skills
Management Skills
Essential criteria
- Able to take responsibility for full range of management activities, e.g. recruitment, staff development and training, appraisal, performance management, discipline.
- Able to develop business plans for area of responsibility.
- Able to manage a budget within strict financial controls
- Able to manage multiple projects simultaneously, prioritising appropriately.
- Able to develop long term strategic workforce plans to support organisational objectives and savings targets.
- Able to effectively monitor, evaluate and report on delivery of workforce plans/projects.
Written Skills
Essential criteria
- Able to prepare and analyse highly complex reports for a range of purposes, e.g. business cases, proposals, committee reports etc.
- Able to research and write complex documents/briefings, considering best practice, organisational culture and national guidance.
- Able to develop Audits and reports on outcomes.
- Able to design and deliver training programmes.
- Able to analyse and present highly complex information and data
Communication Skills
Essential criteria
- Able to communicate highly complex sensitive or contentious information at all levels throughout the organisation with the ability to persuade, negotiate, motivate or reassure as necessary, where opinion may be hostile, antagonistic and/or emotive.
- Able to confidently articulate complex arguments to achieve agreement or cooperation for a course of action.
- Demonstrate a high level of communication skills in the following areas: Coaching skills; Mediation skills; Negotiation/consultation skills; Presentation skills to large audiences; Training skills.
- Able to demonstrate well developed interpersonal skills.
- Ability to use tact and diplomacy in promoting ideas and changes including, where necessary, difficult to explain, multi-stranded technical issues.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Andy Harding
- Job title
- AD of People Transformation and Optimisation
- Email address
- [email protected]
- Telephone number
- 07988 372460
- Additional information
I can also be contacted via Microsoft Team at: [email protected]
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