Job overview

Community Paediatrics are looking for a highly motivated Administrative Assistant to provide essential support to our medical secretary and administrative teams at the GEM Centre. 

The post holder will provide comprehensive and efficient administrative support and will undertake a variety of clerical duties including booking / management of appointments, updating databases and responding to queries. 

This is a full time, office based position, working Monday - Friday,  at the GEM Centre, Neachells Lane, Wolverhampton

Main duties of the job

To accurately prepare notes for all attendances and ensure reports relevant to each attendance are available.

To accurately input, update and monitor patient related information onto the patient administration system and within databases / spreadsheets

To process, book in and cancel appointments for clinics, home visits and school visits.

To type and produce non-clinical letters and documents when required.

To demonstrate competent interpersonal skills with staff, young people, parents, carers and professionals on the telephone and face to face, providing routine, non-clinical information where appropriate.

To problem solve, dealing with enquiries effectively and responsively - redirecting if necessary / appropriate to do so. 

To deal with queries, checking data with staff and patients. 

To communicate information verbally and in writing and communicate routine information with patients and staff. 

To plan and prioritise own workload. 

To provide support to colleagues, both admin and clinicians as appropriate and when needed, this may include sending out letters, uploading of documentation / scanning, and inputting of data. 
To follow Trust and Local department policies. 

Demonstrates own activities to new or less experienced employees. 

Undertake surveys or audits, as necessary to own work i.e. Completes staff surveys, complete basic audit pro-formas. 

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.