Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: part time
- Hours
- Part time - 18 hours per week (24 hours 365 days a year)
- Job ref
- 225-DIV2-7294074-B
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- The Royal Wolverhampton NHS Trust
- Town
- Wolverhampton
- Salary
- £24,465 pro rota
- Salary period
- Yearly
- Closing
- 31/03/2026 23:59
Employer heading
Receptionist
Band 2
Job overview
To provide a comprehensive, effective, accurate and timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres.
Demonstrate excellent communication skills, be patient focused and possess the ability to multi-task and prioritise, paying particular attention to detail.
The ability to work independently and as part of the wider team in order to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service.
Main duties of the job
To provide efficient and confidential support to the Urgent Treatment Centres, by delivering a comprehensive, high quality, accurate reception service .Ensure that all enquiries are completed according to departmental procedures and within set quality standards.To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry.T o communicate accurately by telephone, email and other appropriate means.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
To keep accurate records of all referrals into the ServiceTo accurately complete any documentation that is required to process referrals into the service.To accurately record patient details on IT programmes as required.To file all registration documents and keep in the department for statistics and auditing purposes.To maintain an effective electronic and paper based filing system.
To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centres.
To support all staff at the Urgent Treatment Centres to ensure that the service runs effectively and efficiently.To provide reports from the IT systems as required and send appropriately as instructed.
To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds.To deal with and support patient pathway as they are developed and agreed within the health care system.To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department.To attend mandatory training sessions and undergo training/development as required.To take part in the annual PDR appraisal training.
Person specification
Essentail
Essential criteria
- A-C GCSE in Math and English
Desirable criteria
- Substantial Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenette Dyson
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01902 695254
- Additional information
Carlette Wall
Deputy Administration Manager
Urgent Treatment Centres
New Cross Hospital/Phoenix Health Centre
New Cross Ext. 81797 or
Phoenix 01902 445497
* E Mail: [email protected]
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