Job overview

The post holder will be responsible for the following:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame.  Attend all of the training sessions for the programme whenever necessary.  Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must always operate under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Main duties of the job

Whilst in the development role the apprentice will work towards the following:

To always operate within the local Standard Operating Procedures relevant to the area of work.

To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents as instructed) as directed by the senior members of staff.

To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.

To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.

To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.