Job overview

Patient assessment:

Undertaking Teaching of contact lens patients how to safely insert & remove contact lenses, & aftercare.

Undertake telephone appointments for patients who have attended the Face-to-Face Low Vision clinic

Undertake a range of support & diagnostic assessments & procedures, giving advice & arranging further follow-up as needed.    

Administrative:

Undertake the processing of CVI (Certificate of Visual Impairment) forms ensuring that they are received by the Local Authority within the statutory timescale. a range of non-patient-contact activities to support the provision of optometry & related services to patients attending Wolverhampton Eye Infirmary including making appointments & arranging contact lens procurement & collection

Main duties of the job

Undertake review of patients attending the low vision clinic in person or by telephone, actioning any necessary outcomes of follow-up arrangements. This will involve one to one conversation with & assessment of, patients, plus signposting them to various support services such as low vision aid clinics, local sight charities, social services & other support organisations.

Undertake training for new Contact Lens Wearers in their use, giving follow-up support or repeat instruction where necessary

Undertake ‘contact-lens collections (when patients come in to collect pre-ordered lenses) giving any appropriate instructions & ensuring the appropriate financial payments are made by appropriate routes.

Action, support & facilitate the CVI process, by which patients are registered as sight-impaired or severely sight-impaired. This involved liaising with every professional along the pathway from consultant to ECLO (Eye Clinic Liaison officer), to social services rehabilitation team

Ordering all stock & non-stock items for the department, using the e-series requisitioning system

Stock control of Contact Lenses and Low Visual Aids, including checking invoices & completing GRNs

Making appointments for all optometry-related clinics as necessary

Deal with telephone & in-person queries to the optometry department

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.