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Job summary

Main area
Quality
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (N/A)
Job ref
225-BCPS-7847094
Employer
The Royal Wolverhampton NHS Trust
Employer type
NHS
Site
New Cross Hospital, The Royal Wolverhampton NHS Trust
Town
Wolverhampton
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
30/03/2026 23:59

Employer heading

The Royal Wolverhampton NHS Trust logo

Quality Officer

Band 3

 

 

Job overview

Candidates will be based at New Cross Hospital, WV10 0QP. They will need to be able to travel to other sites within the pathology network:
Russells Hall Hospital DY1 2HQ, Manor Hospital WS2 9PS, Midland Metroplitan University Hospital B66 2QT, Sandwell Health Campus B71 4HJ and City Health Campus B18 7QH.
The post holder will undertake audits across Black Country Pathology Services to help maintain services accreditation by UKAS to ISO15189 and compliance with MHRA and HTA. You will be helping to monitor the quality management system. The post holder will provide clerical support in connection with clinical incidents and other general office duties. 
The post holder will be required to demonstrate accuracy and have excellent communication skills.

Main duties of the job

The post holder is required to assist the Quality team to monitor compliance to the Quality Management System (QMS) within the Black
Country Pathology Service to ISO15189 standards required for accreditation, MHRA, HTA and other regulations/ standards.
Assist and support members of the quality team and BCPS management teams to provide a seamless quality of service; this will include duties associated with risk management and maintenance of the quality management system.
Major element would be undertaking quality assurance audits as required across the BCPS network, covering services are The Royal Wolverhampton NHS Trust, The
Dudley Group NHS Foundation Trust, Walsall Healthcare NHS Trust and Sandwell & West Birmingham Hospitals NHS Trust.
Communicate with external governance departments of BCPS Owner Trusts on behalf of BCPS to communicate information.
Work within standard operating procedures and Trust policies. 
Concentration and attention to detail required for auditing, data transcription, editing and extraction.
The post holder will be expected to respond positively to the changing demands of the service. They will offer a helpful and professional service to all visitors and telephone callers.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Undertake internal audits including requirement to plan and organise workload and timescales. Provide basic support to BCPS staff undertaking internal audits.
To support review of controlled documents associated with own work area.
Monitor document control within the QMS and maintain associated paper and electronic databases.
Produce spreadsheets and maintain templates for use in audit, providing reports as required.
Input and assess data on risk management software (Datix) used by the BCPS. This includes entries for the risk register, incidents and complaints. Alert BCPS managers to problems or issues.
Monitor documentation records within the QMS software system to ensure data for all aspects of the QMS is stored and maintained appropriately.
The post holder may be required to revise and update QMS records.
Input and view audit data within the Laboratory Information System (LIMs).
Support BCPS management team with plan for closure of remedial, corrective, and preventative actions including root cause analysis.
Able to use judgement when identifying solutions to issues.
Support the BCPS team with the preparation of data collation for external visits i.e., UKAS, MHRA and HTA.
Provide data in format of predefined reports for quality meetings across the BCPS.
Provide key performance indicator/key assurance indicators data reports and support the BCPS in improving performance.
Support the Quality Team in the maintenance of all modules within the QMS software system, including extracting and attaching relevant data to
support the system.
Check updates of external documentation to ensure current versions are maintained in Quality Management software.
Attend and/or act as secretary for meetings, including taking minutes as required.
Support complaints investigations through data gathering to assist the BCPS management team.
Disseminate BCPS mandatory training reports escalating non-compliance to the BCPS management team.
Deputise for quality team members in their absence, this may involve attendance at meetings within BCPS.
To communicate with all staff within BCPS and partner sites as required to ensure that effective communications are maintained.
Work within procedures and manage own area of work. Work overseen by managers.

Person specification

Education

Essential criteria
  • A level or equivalent
  • Computer literate

Flexibility

Essential criteria
  • Ability to travel/work at various sites
Desirable criteria
  • Own transport

Experience

Essential criteria
  • Date manipulation and accuracy
  • Undertaken audits
Desirable criteria
  • Use of quality management software system
  • Use of risk management software system

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardDisability confident employerNursing Times Workforce Summit & Awards WinnerStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Katy New
Job title
BCPs Quality Manager
Email address
[email protected]
Telephone number
01902 307999
Additional information

Extension 88247

Stacey Evans, [email protected]

01902 307999 ext.88247

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